Donor Engagement Manager

Job Responsibilities

• Nurture midlevel donors and manage the moves management process with focus on retaining donors, upgrading gifts and acquiring new donors.
• Evaluate, enhance and grow monthly (sustaining) giver program.
• Create plans for future formalized Giving Society.
• Proactively develop and cultivate donors to strengthen relationships through events, volunteering, and annual giving opportunities.
• Engage new donors in stewardship plan to connect and educate on opportunities to get more involved with Catholic Charities.
• Aid the Philanthropy team in creating a formalized stewardship plan for annual fund donors.
• Implement and manage midlevel and monthly donor stewardship activities, including a quarterly Donor Days and weekly thank you calls.
• Aid the Philanthropy team in the planning and execution of donor recognition and cultivation events including fundraising events.
• Ensure donor recognition and appreciation is appropriately occurring at all levels of giving including events sponsors and event attendees.
• Develop and implement strategies for donor acquisition, retention and upgrades through personal visits, presentations, direct and electronic mail, collaborate with Integrated Marketing and Communications (IM&C) as needed with communication strategies.
• Work with IM&C to develop materials and to source donor stories in support of annual giving.
• Collaborate with Chief of Philanthropy and IM&C to identify and secure speaking engagements with community groups to explain the mission and philanthropic needs of Catholic Charities.
• Serve as primary leader for monthly donors/sustainers eventual Giving Society, delegate to direct reports as needed.
• Serve as primary leader for Operation Safe at Home Campaign, collaborating with colleagues in Philanthropy as needed.
• Assist the Director on the preparation of annual fundraising plan and year-end reporting.
• Ensure event fundraising goals are met; committee satisfaction and event logistics are successful.
• Manage and lead Donor Engagement Coordinator, if applicable, to ensure portfolio stewardship and maintain best practices for donor stewardship with timely acknowledgement and follow-up.
• Ensure entry of correspondence and other touches with donors and prospects into the donor database.
• Serve on the Philanthropy management team to ensure department goals are reached.

Job Requirements

• Bachelor’s degree required.
• Four or more years’ experience in non-profit fundraising, including focused relationship building skills and customer services.