Donor Center Technician 1

About the role

This position is available at Octapharma Plasma, Inc., a company dedicated to expanding its career development opportunities and enhancing the lives of donors and patients through the production of life-saving medicines.

Responsibilities

• Ensures total operation compliance with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP)
• Maintains high level of customer service and positive donor experience
• Maintains cleanliness of work area to ensure a clean and professional environment
• Stocks and maintains an orderly work area with sufficient supplies to meet production demands
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions
• Maintain donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product
• Maintains Donor confidentiality based on company policy
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures
• Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) on equipment
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures
• Performs donor vitals evaluation per Standard Operations Procedure
• Performs finger stick for Microhematocrit and Total Protein determination
• Registers applicant donors per Standard Operating Procedures
• Set-up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures
• Disconnects donor after plasmapheresis process is completed
• Maintains proper ratio to ensure donor safety and quality of product
• Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions
• Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures
• Handles tested and untested product, as well as product with unsuitable test results
• Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures
• Prepare product and samples for shipments, per Standard Operating Procedures and federal transportation regulations
• Monitor freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly
• Record variance if applicable
• Performs other job-related tasks, as assigned

Requirements

• High school diploma or equivalent (GED) required
• Three (3) months’ experience in clerical or customer service position preferred
• Specific certification or licensing based on State requirements
• Basic computer knowledge and skills required
• Ability to speak, read, write (legibly and accurately), and understand English required
• Bilingual in Spanish preferred (location specific)
• Strong customer service skills required
• Strong organizational skills required
• Ability to read, follow, and interpret regulations, instructions and manuals required
• Ability to understand verbal instruction required
• Ability to read numbers on screening equipment and perform basic mathematical calculations required
• Effective communication skills required
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis
• Attendance and punctuality required

Physical Requirements

• Always utilize all required and appropriate PPE (Personal Protective Equipment)
• Ability to sit or stand for extended periods
• Ability to tug, lift, and pull up to thirty-five pounds
• Ability to bend, stoop, or kneel
• Occupational exposure to blood borne pathogens
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time
• Enter an environment with a temperature of -40C or colder according to Standard Operating Procedures
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
• Ability to use assistive devices if needed for mobility or communication