Donor Center Technician 1

About the role

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.

Responsibilities

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA‑approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
• Maintain high levels of customer service, donor confidentiality, and a positive donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
• Perform plasma collection and processing, including sterile product and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
• Maintain and perform quality control on donor‑center equipment according to SOPs and manufacturer instructions.
• Maintain complete and accurate recordkeeping in compliance with company SOPs.
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
• Troubleshoot machine issues and perform routine quality‑control checks on equipment.
• Perform other duties as assigned.

Minimum Requirements

• High school diploma or equivalent (GED).
• Three (3) months’ experience in a clerical or customer‑service position preferred.
• Specific certification or licensing based on state requirements.
• Basic computer knowledge and skills.
• Ability to speak, read, write (legibly and accurately), and understand English.
• Bilingual in Spanish preferred (location specific).
• Strong customer service, organizational, and communication skills.
• Ability to read, follow, and interpret regulations, instructions, and manuals.
• Ability to understand verbal instructions.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.

Physical Requirements

• Utilize all required and appropriate personal protective equipment (PPE).
• Sit or stand for extended periods.
• Tug, lift, and pull up to thirty‑five (35) pounds.
• Bend, stoop, or kneel.
• Occupational exposure to blood‑borne pathogens.
• View video display terminal less than 18 in. away from the face for extended periods.
• Enter an environment with a temperature of –40 °C or colder according to SOPs.
• Perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Use assistive devices if needed for mobility or communication.
• Work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Use a computer and other office equipment.
• Communicate effectively, both verbally and in writing.
• Focus and concentrate on tasks for extended periods.
• Navigate the office environment safely, including stairs and elevators (if applicable).
• Travel up to 20 % via airplane and vehicle (if applicable).

Benefits

• Formal training
• Outstanding medical, dental, and vision insurance plans
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Wellness program
• 401(k) retirement plan
• Paid time off
• Company‑paid holidays
• Personal time