Donor Center Phlebotomist - Geneva, IL - Full Time - We Train!!

Responsibilities

• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Treats donors with customer service excellence, presenting a positive image.
• Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.
• Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
• May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• Recruits and converts donors for automation.
• Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.
• Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• Rebooks donors for future donation appointments.
• May be subject to additional background checks as required by sponsor if asked to assist a mobile.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of job-related experience required.
• 1-3 years relevant people facing experience preferred.
• Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials.
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Basic mathematical aptitude.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to provide productive work flow.
• Strong attention to detail.
• Good communication skills, including the ability to provide feedback to peers, and flexibility to work independently and with a team.
• Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
• Driver's License preferred.
• SBA - Spanish Bilingual Assistance Certificate preferred.
• Personal Computer (desktop, laptop, tablet).
• General office equipment (computer, printer, fax, copy machine).
• Vehicle navigation system.
• Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Screening equipment including: Lancet Sphygmomanometer (BP cuff) Temperature probe Hemoglobin analyzer.
• Phlebotomy collection equipment including: Blood mixer Trima.