Donor Ambassador

Brief Description

The Donor Ambassador will be responsible for executing a strategy built and led by an Account Manager. This engagement strategy will complement, enhance, and help grow philanthropy on behalf of nationally recognized non-profit organizations. Through the delivery of a thoughtful combination of communications and interactions, this individual will ensure that donors are appropriately acknowledged, continuously cultivated for their support, and develop long-term relationships with our nonprofit clients that lead to continued engagement and support for great causes.

About the Role

The Donor Ambassador plays a crucial role in deepening a donor’s connection to our partner organization. Reporting to the Donor Advancement Manager, but under the strategic direction of an Account Manager, a donor ambassador manages a portfolio of mid-level donors. The Ambassador functions as a seamless extension of the non-profit organization. Their primary focus lies in nurturing relationships and enhancing the donor experience by capturing in-depth insights into giving interests, motivations, preferences, and personal details.

Responsibilities

• Using a multi-channel approach (email, phone, text, mail), communicate and engage with a portfolio of approximately 1,500 Mid-level donors.
• Identify the needs of high-value donors and execute engagement strategies that will retain their support.
• Rectify or escalate donor requests and questions to management or the client team as appropriate.
• Fulfill outreach expectations by responding to all donor communications within the expected timeframe, and complete weekly stewardship and cultivation assignments by established due dates.
• Converse knowledgeably with generous donors from a broad range of backgrounds; leverage understanding of donor data and moves management to build relationships with a portfolio of donors.
• Track engagement, progress, donor preferences, etc. by accurately documenting and recording data and tasks, while utilizing proprietary donor tracking software.
• Participate in client calls and quarterly job training.
• Conduct internet research on selected donors on an as-needed basis.
• Complete quality control checks and extract data from outreach tools to be used in reporting by the manager.
• Complete other tasks as needed relating to donor relationship management.

Requirements

• Bachelor's degree preferred.
• Excellent interpersonal and communication skills.
• Committed to providing professional, high-quality customer service to the donor community and non-profit partners.
• Knowledge of the fundraising cycle and the non-profit industry.
• Experience working within Microsoft Office Suite - specifically Excel and Outlook.
• Experience with donor CRM tools such as Salesforce, Raiser’s Edge, etc. preferred.
• Experience within the fundraising, sales or customer services environment or equivalent volunteer experience desired.
• Non-profit experience preferred.

Qualifications

• Not specified.

Skills

• Data analysis
• Communication
• Relationship building
• CRM proficiency

Benefits

• Part-time role, averaging 20-29 hours per week.
• Opportunity to work with industry subject matter experts at the largest marketing and fundraising company in North America.
• Commitment to innovation and professional growth.

Pay

• Not specified.

Schedule

• Part-time role, averaging 20-29 hours per week.

Company Information

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors. Check out www.WeAreMoore.com for more information.