Ambassador

About the role

The Ambassador is the primary on-site culinary and hospitality presence at a client site, responsible for managing day-to-day pantry operations and ensuring employees and guests have seamless, welcoming experience. This role serves as the main point of contact for all pantry and food & beverage services, while also supporting the Community Manager and Experience team in delivering service excellence across the workplace.

Responsibilities

• Manage daily pantry operations, including stocking, inventory management, and replenishment of food, beverages, and snacks across all pantry locations
• Partner with the vendor to coordinate deliveries, quality standards, and restocking schedules; escalate service issues as needed
• Monitor pantry equipment (coffee machines, refrigerators, dispensers) for cleanliness, functionality, and timely service calls
• Maintain food safety and hygiene standards, including proper rotation of perishable items and disposal of expired product
• Track pantry consumption and inventory levels, flagging reorder needs and providing usage data to the Experience team
• Support catering setup and breakdown for internal meetings and events as needed
• Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to pantry and workplace services
• Build meaningful, lasting relationships with client employees and guests for intuitive service delivery
• Monitor and maintain common area readiness, including lobbies, collaboration spaces, and amenity areas
• Support Community Manager with programming logistics, event setup, and on-site activations
• Communicate service disruptions, feedback, and operational needs to the Experience team
• Identify potential risks and escalate as appropriate to ensure no security incident or disruption to operations

Qualifications

• 1-3 years of experience in a hospitality, food service, pantry/culinary operations, or customer service role; prior experience with corporate pantry programs a plus
• Friendly, professional, and proactive service mindset
• Strong communication skills and comfort engaging with a diverse employee and visitor population
• Ability to manage a busy, fast-paced environment with composure
• Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook)
• High school diploma required; Associate’s or Bachelor’s degree preferred