Donor Acknowledgement and Operations Specialist, University Advancement

Essential Functions

• Evaluates donor records to select, customize, and author appropriate acknowledgment letters on behalf of the President and Senior Vice President, ensuring the tone aligns with the donor's historical relationship with the University
• Analyzes donor intent and evaluates background documentation to assist the Director and Commitment Communications Writer in the structural development and legal review of current use and endowed fund agreements
• Develops content and processes associated with each activity ensuring timely and appropriate response to commitments made by donors
• Works collaboratively with development officers to determine donor intent and restrictions on leadership level contributions and commitments
• Develops content for templates (for standard acknowledgement letters for various gift types and legal agreements)
• Updates quarterly or more frequently as needed
• Provides editing and proofreading expertise
• Generates list of daily letters to be written
• Generates letters in a timely manner to acknowledge donors
• Maintains and orders the specialized stationery, envelopes, and mailing supplies required for executive-level acknowledgement correspondence
• Serves as a backup to the Commitment Communications Writer during high-volume periods (such as calendar year-end) by drafting standard template-based acknowledgment letters

Required Education, Knowledge, Skills, Abilities

• Bachelor’s Degree
• Ability to accurately apply appropriate messaging templates based on the donor's relationship with Wake Forest
• Excellent writing skills required; thorough understanding of tone, grammar, and University style and standards
• High level of analytical skill, editorial judgment, and critical thinking required to interpret complex donor intent
• Ability to manage multiple projects concurrently
• Familiarity with higher education fundraising
• Familiarity with legal writing style
• Ability to take initiative and think creatively
• Strong work ethic and a commitment to high performance
• Strong computer skills essential
• Ability to handle confidential information
• Ability to work in a team environment
• Proficiency in MS Office including Word and Excel; other relevant software and programs
• Familiarity with Google Drive and DocuSign
• Ability to work occasional evenings and weekends

Accountabilities

• Responsible for own work

Physical Requirements And Environmental Conditions

• Sedentary work primarily involving sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned.
• No adverse environmental conditions expected.

Additional Job Description Time Type Requirement

Full time

Note To Applicant

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.