DONATION WAREHOUSE ASSOCIATE

Customer Service Excellence

Ensure 100% donor and customer satisfaction. Greet donors promptly, courteously, and with a friendly demeanor. Assist donors in unloading donations and offer tax receipts. Maintain accurate daily donation counts.

Donation Processing

• Break down donations into appropriate categories.
• Process hard goods as a priority.
• Ensure all donations are processed within 24 hours.

Facility Maintenance and Cleanliness

• Keep the drive-through and work area clean, neat, and organized.
• Transport trash to the compactor or dumpster and operate the compactor as needed.
• Maintain a safe and secure work environment by adhering to safety policies and reporting hazards or injuries.

Team Support and Additional Duties

• Provide excellent customer service to all customers.
• Work with store management to meet store goals and deadlines.
• Participate in activities outside of the store, as needed.
• Attend training sessions as assigned.

Mission-Driven Focus

• Contribute to the retail and organizational mission by completing tasks and supporting overall goals.

Requirements

• High School diploma or GED, or equivalent job-related experience.
• Strong interpersonal communication skills.
• Ability to quickly assess donated goods and determine appropriate routing.
• Functional reading and writing skills.
• Good eyesight and color vision.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required.
• Ability to lift and carry 40-60 pounds.
• Ability to push or pull up to 100 pounds.
• Frequent standing, bending, kneeling, reaching, stooping, squatting, and pushing.
• Work performed both indoors and outdoors, with exposure to various weather conditions.
• Exposure to dust and moderate levels of physical exertion.
• Ability to adapt to a fast-paced work environment with occasional short deadlines.

Perks & Benefits

• Competitive weekly pay.
• Comprehensive benefits including health, dental, and retirement plans.
• Generous paid time off (PTO) and holidays.
• Associate shopping discount.
• Celebratory activities.
• Career advancement opportunities.
• Free training and development programs.