Donation Trailer Attendant

Founded in Boston, MA in 1902 by Reverend Edgar J Helms, Goodwill has been providing opportunities for men and women across America and around the world ever since. Goodwill Industries of Akron was established in 1927 in a one-room salon at the corner of Howard and Furnace Streets as a branch of Goodwill Industries of Cleveland. Today, we continue to flourish as we serve Summit, Portage, Medina, Ashland, and Richland counties. Our mission is to help individuals prepare for, find, and retain employment. In order to hire and retain employees who share our core values of commitment, teamwork, honesty, and customer service to carry forward this mission, we offer good benefits and opportunities for career development.

About the role

As an entry-level Donation Trailer Attendant / Customer Service Representative / Warehouse Associate, you are the face of our agency to our donors. You accept, load, unload and sort donations at 5 donation trailer sites in Summit County. With a gracious and positive attitude, you accept merchandise donations and provide assistance to our donors. You always offer them a coupon, a receipt, and a smile. With efficiency and a great sense of organization, you sort clothing and household goods into categories. You also keep accurate and up-to-date records of donations. Your friendly disposition comes through in all your interactions, and you are a pleasure to work with for fellow employees and donors alike. You help promote the development of service participants. You are committed to safety and help keep your work area clean and void of hazards as well as operate equipment with attention to safe operating procedures. You feel great about the vital role you play in supporting our mission of serving the community.

Responsibilities

• Accept, load, unload, and sort donations at donation trailer sites
• Provide assistance to donors with a gracious and positive attitude
• Offer donors a coupon, receipt, and friendly interaction
• Sort clothing and household goods into categories efficiently
• Maintain accurate and up-to-date records of donations
• Promote the development of service participants
• Maintain a clean and hazard-free work area
• Operate equipment following safe operating procedures

Requirements

• Ability to lift up to 50 lbs and load donations including clothing, furniture, and other household goods
• Ability to work outside in various weather conditions
• Customer service skills
• Access to an automobile for shelter in winter months (fuel allowance provided during winter)
• Good communication skills and ability to work well with people
• Efficient work habits with situational awareness

Schedule

This entry-level position requires a flexible schedule including weekends, evenings, and holidays as needed.