Donation Support Coordinator - 3rd Shift - Portland, OR

This position involves three 12-hour shifts with a rotating schedule, including weekends and holidays. Working hours are 6:30pm–7:00am.

About the role

Works closely with hospital staff and organ procurement organizations to obtain medical information for the assessment of potential donors. Coordinates cases with hospitals, funeral homes, and coroner’s offices, ensuring all donor-related activities are handled professionally and accurately. Initiates and guides donor families through the paperwork required for donation by phone.

Responsibilities

• Conducts preliminary screening of referrals for potential donation in a timely and professional manner.
• Obtains all necessary screening information from reporting hospital or coroner staff and accesses electronic medical records.
• Collects, accurately interprets, and electronically documents donor medical and social history; evaluates eligibility based on current policies and regulations.
• Screens medical information with Director and/or Medical Director as required.
• Offers the opportunity of donation to potential donor families and completes all necessary paperwork with the legal authorizing person.
• Facilitates the donation process for donor families and recovery teams, providing prompt updates to funeral homes, hospital staff, coroner’s offices, and other stakeholders.
• Liaises with organ teams to collaborate on the facilitation of organ, tissue, and/or eye donation.
• Provides after-hours services for internal and external customers.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Must be able to type a minimum of 41 words per minute.
• Proficient knowledge of computers and business equipment.
• Experience in an applicable field (e.g., funeral home, emergency dispatcher, crisis hotline, call center, medical assisting) or completed coursework in health and science fields.
• Must be able to meet the required physical demands with or without reasonable accommodation.

Qualifications

• Associate degree or higher.
• Experience in a clinical health care field, tissue bank, or social work setting involving case management.
• Certified Tissue Bank Specialist (CTBS).
• Demonstrated ability to:
  • Work in a fast-paced, team-oriented environment while managing competing tasks and demands.
  • Use critical thinking skills with the ability to synthesize information from many sources and regulations.
  • Handle sensitive situations with poise, tact, and confidentiality.
  • Provide exceptional customer service.

Schedule

Three 12-hour shifts (6:30pm–7:00am) on a rotating schedule, including weekends and holidays.