Donation Specialist

At Goodwill, we believe in the power of work to transform lives. As a nonprofit organization, we are dedicated to helping individuals facing barriers to employment find meaningful work opportunities. Here, you'll be part of a team that values collaboration, respect, and diversity. We celebrate each team member's unique strengths and abilities, fostering an inclusive workplace where everyone feels valued and empowered. Working together creates a welcoming and supportive atmosphere for our customers, clients, and fellow employees.

Benefits

• Medical, Dental, Life, and Vision insurance
• 403(b) retirement plan with employer match
• Paid Short- & Long-Term Disability
• Generous PTO Plan
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Free counseling and "life navigation" services
• Telehealth services for physical and mental health

Responsibilities

• Inspect, accept, track, and sort donations into the correct value stream
• Provide the best-in-class customer experience to donors, assisting them, issuing donation receipts, and ensuring every interaction is positive
• Operate power equipment (e.g., pallet jacks) to organize and store donated products efficiently
• Greet customers at the door in all types of weather
• Sort donations by type and quality, making quick decisions about acceptability
• Politely decline items Goodwill cannot accept and explain reasons to donors

Requirements

• A positive, friendly attitude that fosters a great work environment
• Basic mathematical and literacy skills
• Ability to use essential job equipment and tools
• Flexibility to work varying schedules, including evenings and weekends
• Successful completion of a criminal background check meeting agency standards
• Physical capability to lift and move objects, including lifting up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly

Preferred Qualifications

• Prior experience in light manufacturing, warehouse work, or donation-related tasks
• High school diploma, GED, HiSET, or equivalent

Pay

$15.25 - $17.00 per hour (D.O.E)