Donation Services Associate - Lakeside Store

About the role

The Associate I, Donation Services is typically the first point of contact for customers that are dropping off items at retail centers and/or stand-alone donation centers (ADC).

Responsibilities

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensure that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
• Ensure supplies are kept well stocked at remote site as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Aid drivers in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Crosstrain in other departments or areas; act as a back-up for other areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.

Qualifications

• A High School diploma or equivalent is preferred.
• One (1) year of retail experience is preferred.
• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Able to read, comprehend, write, and communicate effectively in English.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Physical Requirements

• Continuously (5-8 hours): LIFTING: Heavy (45 lbs & over) - Frequently, Moderate (15-44 lbs) - Continuously, Light (14 lbs & under) - Frequently
• Frequently (3-4 hours): Pushing/Pulling - Frequently, Reaching Above Shoulder - Frequently, At Shoulder - Continuously, Below Shoulder - Continuously, Twisting - Frequently, Bending - Frequently, Kneeling/Crawling - Frequently, Squatting - Frequently, Climbing Use of Legs Only (stairs) - Occasionally, Use of Arms & Legs (ladders) - Occasionally, Hearing - Frequently, Visual (close) - Continuously, Visual (distant) - Occasionally, Visual (depth perception) - Frequently, Hands/Fingers: Simple Grasping - Continuously, Fine Manipulation - Frequently, Repetitive Movements - Continuously, Walking - Continuously, Standing - Continuously, Sitting - Never, Speaking - Continuously, Other, please describe - Continuously

Paid Time Off

• Vacation
• Sick
• Holiday
• Floating Holiday
• Jury Duty
• Bereavement Leave

Benefits

• Medical
• Dental
• Vision
• Retailer Retirement
• Long Term Disability
• Short Term Disability
• Life Insurance
• Accidental Death and Dismemberment
• Flexible Spending Accounts
• Several Voluntary Supplemental Benefit Offerings

Equal Opportunity Employer

We are an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.