Donation Services Associate - County Line Store and Fox Ridge Donation Center

About the role

The Associate I, Donation Services is typically the first point of contact for customers that are dropping off items at retail centers and/or stand-alone donation centers (ADC).

Responsibilities

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensures that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Safely maintains remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
• Maintain remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
• Ensure supplies are kept well stocked at remote site as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Assist drivers in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Crosstrain in other departments or areas; act as a back-up for other areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.

Qualifications

• A High School diploma or equivalent is preferred.
• One (1) year of retail experience is preferred.
• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures.
• Able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures.
• Able to obtain Powered Equipment Operator certification to safely operate equipment.
• Able to read, comprehend, write, and communicate effectively in English.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Skills

• Excellent customer service skills.
• Ability to lift and move heavy items.
• Basic computer skills.
• Ability to follow Goodwill standards and guidelines.
• Ability to communicate effectively.
• Ability to work in various weather conditions.

Benefits

• Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Pre-tax or post-tax (Roth) contributions to a retirement plan.
• Public Service Loan Forgiveness Program (PSLF) eligibility.

Pay

$16.65 per hour.

Schedule

Full-time positions are available. Open availability is required. Positions may require weekend, evening, and holiday work with occasional overtime.