Donation Services Associate - 8th St Donation Center and Circle Store

Pay: $16.45 per hour. Full-time positions available.

About the role

This position greets customers and accepts donations in an efficient and courteous manner at our 8th St Donation Center and Circle Store. Associates work outside in all weather conditions and must provide excellent customer service.

Donation hours at our Stores are Monday through Saturday 8:00 AM to 8:30 PM and Sunday 9:00 AM to 7:00 PM. Donation hours at our Donation Centers are 9:00 AM to 5:00 PM daily.

Responsibilities

• Provide excellent customer service by greeting customers promptly and answering product questions.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect all donations and make decisions on quality to sort for the sales floor or shipment to other locations.
• Maintain a safe, organized, and clean environment in the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailers, following opening and closing procedures.
• Ensure supplies are well-stocked at remote sites.
• Track and report donation levels daily to prevent overstocking of trailers.
• Communicate when donation warehouses or trailers are full and a truck is needed.
• Follow all retail center and donation center policies and procedures.
• Assist drivers in loading and unloading donations onto trucks.
• Follow all safety processes and procedures to ensure a safe working environment.
• Cross-train in other departments or areas and act as a backup when required.
• May be required to report to the store ADC or stand-alone center as needed.

Requirements

• High School diploma or equivalent preferred.
• One year of retail experience preferred.
• Ability to make decisions following Goodwill standards and guidelines.
• Basic computer skills to log into systems, order supplies, and send/receive email.
• Ability to work in various weather conditions with varying temperatures.
• Ability to use safety equipment such as a dolly or pallet jack.
• Ability to obtain Powered Equipment Operator certification to safely operate equipment (e.g., hydraulic baler, forklift).
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule including weekends, evenings, and holidays with occasional overtime.

Physical Requirements

• Lifting:
  • Heavy (45 lbs & over): Frequently (3-4 hours)
  • Moderate (15-44 lbs): Continuously (5-8 hours)
  • Light (14 lbs & under): Frequently (3-4 hours)
• Carrying:
  • Heavy (45 lbs & over): Frequently (3-4 hours)
  • Moderate (15-44 lbs): Frequently (3-4 hours)
  • Light (14 lbs & under): Frequently (3-4 hours)
• Pushing/Pulling: Frequently (3-4 hours)
• Reaching:
  • Above Shoulder: Frequently (3-4 hours)
  • At Shoulder: Continuously (5-8 hours)
  • Below Shoulder: Continuously (5-8 hours)
• Twisting: Frequently (3-4 hours)
• Bending: Frequently (3-4 hours)
• Kneeling/Crawling: Frequently (3-4 hours)
• Squatting: Frequently (3-4 hours)
• Climbing:
  • Use of legs only (stairs): Occasionally (1-2 hours)
  • Use of arms & legs (ladders): Occasionally (1-2 hours)
• Hearing: Frequently (3-4 hours)
• Vision:
  • Close: Continuously (5-8 hours)
  • Distant: Occasionally (1-2 hours)
  • Depth Perception: Frequently (3-4 hours)
• Hands/Fingers:
  • Simple Grasping: Continuously (5-8 hours)
  • Fine Manipulation: Frequently (3-4 hours)
  • Repetitive Movements: Continuously (5-8 hours)
• Walking: Continuously (5-8 hours)
• Standing: Continuously (5-8 hours)
• Sitting: Never
• Speaking: Continuously (5-8 hours)
• Other: Working in various weather conditions and varying temperatures continuously.

Benefits

• Eligible for Daily Pay (work today, get paid today) through DailyPay.
• Medical, Dental, and Vision insurance.
• Short Term Disability, Life/Accidental Death and Dismemberment insurance.
• Flexible Spending Accounts.
• Long Term Disability insurance.
• Voluntary supplemental benefit offerings.
• Paid time off including vacation, sick leave, holidays, floating holidays, jury duty, and bereavement leave.
• Retirement plan with pre-tax or post-tax (Roth) contribution options (must be 18 years of age to participate).
• Public Service Loan Forgiveness Program (PSLF) eligible employer.