Donation Processor

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. All employees are expected to have a personal relationship with Jesus Christ, subscribe to the ministry’s Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment, and share the Gospel as opportunities arise.

About the role

The Donation Processor is responsible for processing all donations from donors to retail through accepting, presorting, and pricing. This role provides excellent customer service to Wheeler Mission’s donors and ensures care and respect for all donations received.

Responsibilities

• Customer Service
  • Greet customers for donation drop-off and assist with unloading donations.
  • Provide instructions for tax forms and offer assistance to donors as needed.
  • Ensure positive and helpful interactions with all donors.
• Processing and Merchandising
  • Inspect, sort, handle, price, and label donations for sale at the Thrift Store.
  • Recognize quality merchandise and seek pricing guidance from the Manager.
  • Maintain presentation and organization of merchandise to enhance customer experience.
• Warehouse Operations and Efficiency
  • Operate pallet jacks and/or forklifts to move donations around the warehouse.
  • Maintain a safe and organized warehouse by following manager instructions and collaborating with team members.
  • Adhere to daily and weekly production goals while maintaining accuracy in a fast-paced environment.
• Occasionally supervise groups of volunteers at the donation center.
• May be required to perform cashier functions at the Wheeler Mission Thrift Store as needed.

Requirements

• Education/Experience
  • High school diploma, GED, or HSE.
  • Strong verbal communication skills.
• Mission Alignment
  • Belief in the inerrancy of the Holy Bible.
  • Adherence to Wheeler Mission Employee Policies.
  • Alignment with Wheeler Mission Core Values: Christ-Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth.
• Physical Requirements
  • Ability to stand for long periods of time.
  • Frequently kneel, stoop, twist, and bend during the shift.
  • Hold and grasp donated objects when loading and unloading donations.
  • Frequently lift and move donations up to 20 pounds.
  • Work in a warehouse environment with bright lights, extreme temperatures, loud noises, dust, and dirt.
  • Perform manual labor indoors and outdoors.
• Other Requirements
  • Post-offer acceptable background check required.
  • Must sign and adhere to Wheeler Mission’s Drugs and Alcohol policy; remain free from addiction to drugs or alcohol.
  • Must pass a drug and/or alcohol test after receiving a conditional offer of employment.
  • Adherence to Conflict of Interest Policy, Confidentiality Policy, and Statement of Faith.

Skills

• Adaptability
• Collaboration
• Customer Focus
• Effective Communication
• Emotional Intelligence
• Patience
• Organizing
• Time Management