Donation Processor: Apparel

About the role

Do you enjoy hands-on work and have an eye for style, quality, and detail? Join Goodwill of the Finger Lakes, where our mission is elevating people, community, and planet for a good today and a better tomorrow. As a Softline Processor, you play a key role in preparing donated apparel, shoes, and accessories for our retail stores—helping create great shopping experiences while supporting programs that strengthen our community.

Responsibilities

• Sort and assess softline items such as clothing, shoes, accessories, and other textiles based on quality and brand standards
• Hang, tag, and label merchandise accurately using our production and pricing systems
• Build and demonstrate ongoing knowledge of apparel brands, trends, and softline merchandise
• Meet daily and bi‑weekly production goals by efficiently processing donated items
• Maintain a friendly, welcoming, and helpful attitude with customers and team members
• Greet customers warmly and assist in addressing concerns in a courteous, respectful manner in line with retail policies
• Act as a positive, supportive member of the team by sharing ideas and communicating concerns with coworkers and leadership
• Maintain clean, stocked, and well‑organized workstations and request supplies as needed
• Help keep the interior and exterior of the store clean