Donation Processor: Apparel

About the role

Do you enjoy hands-on work and have an eye for style, quality, and detail? Join Goodwill of the Finger Lakes, where our mission is elevating people, community, and planet for a good today and a better tomorrow. As a Softline Processor, you play a key role in preparing donated apparel, shoes, and accessories for our retail stores—helping create great shopping experiences while supporting programs that strengthen our community. This position is based primarily in a retail store environment and donation processing area, which may feel similar to a warehouse setting. Occasional exposure to outdoor conditions may occur when receiving donations. Noise levels are typically moderate.

Responsibilities

• Sort and assess softline items such as clothing, shoes, accessories, and other textiles based on quality and brand standards
• Hang, tag, and label merchandise accurately using our production and pricing systems
• Build and demonstrate ongoing knowledge of apparel brands, trends, and softline merchandise
• Meet daily and bi‑weekly production goals by efficiently processing donated items
• Maintain a friendly, welcoming, and helpful attitude with customers and team members
• Greet customers warmly and assist in addressing concerns in a courteous, respectful manner in line with retail policies
• Act as a positive, supportive member of the team by sharing ideas and communicating concerns with coworkers and leadership
• Maintain clean, stocked, and well‑organized workstations and request supplies as needed
• Help keep the interior and exterior of the store clean, safe, and organized
• Perform additional duties and cross‑train in other areas as assigned
• Meet production goals tied to hours worked; eligible for Goodwill of the Finger Lakes’ production incentive program, which rewards team members for meeting or exceeding established production standards. For a standard 37.5‑hour workweek, the sales production goal is $8,000 every two weeks, with adjusted expectations for part‑time schedules: 20 hours/week: $4,267 every two weeks; 25 hours/week: $5,333 every two weeks; 30 hours/week: $6,400 every two weeks; 37.5 hours/week: $8,000 every two weeks.

Requirements

• High school diploma or GED preferred
• Previous retail or production experience preferred, but not required
• Ability to read, understand, and complete production documentation
• Clear communication skills for working with customers and teammates
• Willingness to learn, accept feedback, and contribute to team success
• Standing and walking for extended periods
• Frequent bending, reaching, crouching, kneeling, and lifting
• Regular lifting, pushing, and pulling of items (up to 25 lbs frequently, heavier with assistance)
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Schedule

• Must have open and flexible availability
• Willingness to work nights, weekends