Donation Coordinator 2 - Night Shift Position (7pm - 7am)

What You’ll Do

As a Donation Coordinator 2, you will directly contribute to LifeLink’s life-saving mission. Responds to referrals for the purpose of evaluating for potential tissue donation and successfully completes the authorization or donor disclosure process with the next of kin. Performs activities associated with screening for medical suitability, family approach, authorization, or donor designation, and coordinates the tissue donation process following established LifeLink policies and procedures.

Key Responsibilities:

• Primarily responsible for identifying the legal next of kin, completing the approach process, working empathetically and professionally with grieving families to communicate donation opportunities, conducting the medical and social history interview, and completing the authorization or donor disclosure process.
• Performs a detailed donor evaluation following policies and procedures to determine medical suitability based on established criteria, obtains contact information necessary for family/next of kin approach, gathers pertinent logistical information to coordinate the donation process, and to bring about a successful authorization or donor disclosure for the recovery of tissues.
• Communicates with appropriate personnel according to established protocols with exemplary customer service.
• Completes timely and appropriate documentation of all processes following established procedures.
• Routinely reviews tissue referral activity reports for data entry accuracy.
• Participates in training and departmental quality review activities for donor screening and authorization/ donor disclosure processes at the direction of leadership.
• Attends and participates in required departmental meetings and/or workshops for ongoing education and professional development.

Who You Are

• Passionate about helping others and making a difference.
• Alligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality.
• Medical related degree/certification. Experience in a related tissue banking position or appropriate experience in a medical environment or family/social services field. preferred.
• Ability to multitask, perform in a high call volume environment and work in a team setting.
• Ability to handle a work schedule that may require response to emergency coverage.
• Strong communication and interpersonal skills to converse with all levels of medical professionals.
• Ability to work independently adhering to prescribed guidelines and protocols, while exercising good judgment in seeking appropriate guidance as required.
• Physical ability to lift and carry equipment varying in weight up to 25lbs.
• A collaborator who thrives in a mission-first environment.

Working Conditions

Working conditions are fully supported in a 24/7 call center/office environment, working up to 12 hours on shifts; includes working after business hours, weekends, and holidays. Potential for remote work consistent with the needs of LifeLink, the department, and in accordance with company policy. Special circumstances may require additional hours.

OSHA Risk Classification

Low

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope.
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico.
• COMPANY PAID Medical, Dental, Disability & Life Insurance.
• Generous COMPANY PAID Pension Plan for your Retirement.
• Paid Vacation, Sick Days & Holidays.
• Growth opportunities in a mission-driven, high-impact nonprofit.
• Work with purpose, knowing your efforts directly touch lives.

Diversity, Equity & Inclusion

LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.