Donation Center Assistant and Driver - Part TIme

About the role

At Laura's House, we don't just offer jobs—we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families.

Responsibilities

• Provide professional, courteous, and responsive customer service to donors, addressing concerns promptly and escalating unresolved issues to the Donation Center Manager when necessary.
• Serve as a positive representative of the organization when interacting with donors, customers, volunteers, staff, vendors, and community partners.
• Aid in scheduling donor pickups and customer deliveries through the online scheduling platform, Vcita.
• Support the day-to-day operations of the donation center to ensure efficient, effective, safe, and seamless workflow.
• Care for equipment maintenance and repair requests, ensuring timely completion.
• Maintain a clean, organized, and welcoming donation center environment focused on outstanding donor service.
• Perform daily operational tasks including tagging merchandise, sorting donations, cleaning work areas, driving and transportation duties, furniture deliveries, and furniture pickup services.
• Ensure volunteers follow all policies and procedures, providing guidance, support, and oversight.
• Supervise volunteers in the absence of the Donation Center Manager.
• Champion a culture of workplace safety by enforcing safety policies, procedures, and regulatory requirements.
• Affirm compliance with all applicable safety standards and legal requirements.
• Assist with safety training for volunteers and staff.
• Monitor and address facility safety needs, including fire extinguisher maintenance, hazard identification, and general operational safety.
• Safeguard company property, equipment, and donated goods.
• Report any incidents involving theft or unauthorized possession of company property to immediate supervisors and Human Resources.
• Perform other duties and special projects assigned to support organizational goals and operational success.

Qualifications

• Associate degree (A.A.) from a two-year college or technical school preferred; or an equivalent combination of education and experience.
• Three to five years of related retail, warehouse, logistics, supply chain, or operational experience.
• Logistics or supply chain experience is strongly preferred.
• Strong verbal and written communication skills.
• Ability to read and interpret safety rules, operating instructions, maintenance manuals, and procedural documents.
• Comfortable communicating effectively through speaking and hearing.
• Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, and discount calculations.
• Ability to apply practical judgment and common-sense decision-making in a variety of situations.
• Capable of managing multiple priorities and resolving operational challenges effectively.
• Experience using Point-of-Sale (POS) systems.
• Proficiency with Microsoft Outlook/Email, Word, and Excel.
• Ability to understand and follow advanced computer-based instructions.
• Experience with volunteer management or logistics software is preferred.
• Must be at least 18 years of age.
• Ability to work flexible schedules, including varied days and hours as needed.
• Reliable transportation required for travel between multiple store locations.
• Must provide a reliable telephone number where they can be reached (cell phone preferred but not required).
• Valid California Driver's License and proof of insurance.
• Driving record must meet the standards of the organization's insurance provider.