Donation Attendant - Washington Ave

Mission Contribution

The Donor Greeter contributes to the mission of Goodwill by ensuring the efficient and cost-effective operation of the store to maximize revenue generation.

Organizational Design

Under the leadership of the Store Manager, the Donor Greeter is part of the Donated Goods Retail Operations team. They accept merchandise donations from donors according to Goodwill policy, provide excellent customer service, and assist in the training of store team members, clients, and volunteers.

Essential Functions

• Provide excellent customer service by greeting donors and customers and providing assistance with basic questions.
• Able to meet production standards for stemming, hanging, pricing, sorting, stocking, and pulling.
• Able to work quickly to ensure that all production standards, guidelines, and deadlines are met.
• Sort donations according to company guidelines.
• Must be able to perform basic calculations to track donations, count production, and price donated goods within Goodwill guidelines.
• Able to ensure the proper handling and processing of incoming donations in and out of the store in accordance with Goodwill policies and procedures, including the use of a pallet jack.
• Loads and sorts materials in Truck/Trailer/Store/Plant according to Goodwill policy and procedures.
• Maintain accurate records of donations and issues, completing donation receipts to all donors.
• Able to maintain a cheerful and pleasant disposition when serving customers/donors.
• Perform necessary janitorial work as assigned.
• Able to multi-task, make quick decisions, and work in a team-oriented, fast-paced environment.
• Assist in the training of team members.
• Able to have punctual and dependable attendance.
• Able to conduct oneself in a safe manner; keep processing areas neat, clean, and maintain good housekeeping standards to have aisle ways and fire exits clear and report all work injuries immediately.
• Assist with location security.
• Assist in keeping production supplies available.
• Responsible for performing assigned duties and responsibilities within the framework of our Guiding Principles.
• Able to work a flexible schedule including nights and weekends.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent preferred.
• Ability to read, write, and communicate in English.
• Must be able to pass skills and knowledge assessment testing.
• Pass drug test and criminal background check.

Physical Requirements/Work Environment

• The physical demands/work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.
• Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push, and pull.
• The employee must be able to lift up to 40 pounds and team lift or use equipment to aid in the lifting and movement of items over 40 pounds (common items include, but are not limited to, bags of clothes/miscellaneous items, televisions, computers, sofas, kitchen appliances, bicycles, and bedroom sets).
• The working environment is indoors with occasional exposure to outside temperatures, and will work around occupational allergens, both air and contact, including but not limited to, dust, animal hair and dander, perfumes, and mold.
• The noise level in the work environment is moderate.