Donation Attendant Germantown FT

About the role

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, this role offers an engaging environment with opportunities for professional growth.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately records donations.
• Independently lifts up to a maximum of 50 pounds.
• Safely operates manual and/or power equipment (depending on location).
• Keeps donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices, including reporting hazards and injuries to management.
• Maintains a clean, neat uniform and appearance.
• Assists with loading/unloading donations into company vehicles.
• Performs general housekeeping duties as needed.
• Performs other duties as directed.

Requirements

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instructions in English for safety and communication.
• Effective verbal communication with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for prolonged periods (up to 7 hours per 8-hour shift).
• Ability to lift up to 50 pounds frequently.

Preferred Qualifications

• A minimum of six months of previous work experience.
• High school diploma or equivalent.
• Ability to work in a team environment.
• Previous experience working in a warehouse environment.
• Previous pallet packing and forklift experience.
• Basic computer skills.
• Multilingual with proficiency in English.

Essential Competencies

• Action Oriented
• Customer Focus
• Composure
• Time Management

Benefits

• Option for same-day pay.
• Accrued personal time off (PTO).
• Paid holidays, with premium pay for working certain holidays.
• Basic life insurance.
• Short/long-term disability benefits.
• Individual and family medical, dental, and vision benefits.
• Pet insurance.
• Generous employee discounts.
• Access to an employee assistance program (EAP).
• 403(b)/401(k) plan with match available after 1 year.