Domestic Sales Ticket Program & Contracting Manager

Key Responsibilities

• Lead and manage the contracting timeline and requirements for WDW, DLR, and Aulani across all sales channels, including Domestic & International Wholesale/OTA, Military Sales, Travel Agency & National Account Sales, EarMarked, Central Florida ticket sellers, and accommodation programs
• Coordinate and communicate product updates, legal Exhibits, and client notifications, partnering with Pricing & Logistics for execution
• Coincide closely with Legal teams to execute ad hoc contracts, ensuring consistent language and policy, leveraging experience from similar agreements
• Coordinate financial security requirements with Financial Accounting for annual and mid-term contracting changes
• Partner with DX Intelligence and Sales Strategy, providing account information to support nets/commissions, client incentives, and sales channel alignment
• Lead and oversee the Yellow Pass annual recertification process
• Provide sales channel mapping for Product TSRs to ensure accurate client setup and contracted product delivery via Disney Travel Trade Connectivity
• Drive department operational efficiency by leveraging technology and collaboration with stakeholders, including driving the contract efficiency project
• Serve as subject matter expert on contractual terms and conditions, acting as a voice in business operations decisions impacting Sales channels
• Supervise Contract Specialists serving Domestic and International trade clients, defining expectations and priorities for operational success

Qualifications

• Strong knowledge of overall travel industry, preferably with work experience in the wholesale channel of the travel industry
• Knowledge and experience working with contracts, agreements and other legally binding documentation
• Identify opportunities, plan, negotiate and execute projects with proper follow-through, on-time completion and with limited supervision
• Demonstrate ability to partner internally and externally and to work comfortably and effectively at all levels
• Proficiency with Microsoft Word, Excel and Outlook is a must and preferably Airtable or other project management applications
• Experience working in collaborative environments and managing multiple projects
• High attention to detail and experience multitasking in a fast-paced environment