Domestic Operations Specialist - Amazon

About the role

We're looking for a sharp, proactive Domestic Operations Specialist to join our Operations team and own our Amazon fulfillment workflow. In this role, you'll ensure seamless supply chain execution by managing the entire purchase order lifecycle via NetSuite and collaborating closely with our 3PL partners to hit tight delivery schedules.

Responsibilities

• Process purchase orders for shipment, ensuring accuracy and timely submission to maintain seamless operations.
• Manage these orders via NetSuite (ERP software) and other channels, by regularly updating the status of orders at every stage of processing to ensure transparency and efficiency.
• Communicate order statuses to customers and the sales team, and respond to customer inquiries promptly to maintain clear and effective communication.
• Collaborate closely with 3PL partners to ensure that fulfillment is completed on schedule and that shipments are dispatched accurately and on time.
• Maintain adherence to all customer requirements, including product compliance, shipping regulations, and invoicing standards.
• Prepare and send sales confirmations, packing lists, and commercial invoices to customers, ensuring accuracy in all documentation.
• Own your accounts by helping monitor, diagnose the root cause and rectify EDI errors and chargebacks.
• Perform basic analysis to report out to cross-functional partners on PO cuts, inventory availability, etc.
• Complete special projects and ad hoc responsibilities as needed.

Qualifications

• 3+ years experience in an operations or logistics role, ideally in a consumer goods company that partners with major retailers such as Amazon, Target, Walmart, Costco, etc.
• Experience working directly with Amazon Vendor Central is highly preferred.
• Detail-oriented with experience in maintaining spreadsheets or databases to track orders, inventory, or similar data. Experience with Netsuite is a plus.
• Comfortable working cross-functionally with exceptional communication skills across both internal and external teams.
• Demonstrated ability to manage tight deadlines and solve problems proactively, especially in a fast-paced environment where coordination with multiple teams is required.
• Ability to embrace transparency and adapt to shifting priorities, while learning from each decision and maintaining focus on progress.

Benefits

• 15 days Paid Time Off your first year, and an additional day each year thereafter (up to 25 days), as well as company paid sick days, holidays and parental leave options
• Medical, dental, and vision insurance as well as commuter benefits and additional voluntary benefits
• Annual bonus payouts for all salaried employees, and up to a 5% 401k match with no vesting period
• Summer Fridays - from Memorial Day to Labor Day enjoy half days every Friday

Pay

$65,000 - 75,000, full-time, salaried, exempt, hybrid

Schedule

Leaper Frog is currently operating under a hybrid work model, and this position will report on site to our Lincoln Park office at least 2 days per week. Additional ad-hoc in-office days may be required based on business needs.