Domestic Executive Casino Host

Responsibilities

• Uphold Caesars Entertainment’s business objectives, ethics, and values in alignment with the Code of Commitment and Mission, Vision, and Values.
• Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives.
• Build loyalty among VIP guests using effective relationship-building, marketing, and upscale sales techniques.
• Maintain consistent contact with VIP players through phone calls and in-person interactions to achieve gaming revenue goals set by management.
• Utilize transportation resources to support guests' needs.
• Participate in special events, social functions, and guest-facing activities.
• Anticipate and respond to guest needs, including transportation, accommodation, and itinerary support.
• Cookorate with internal partners (Gaming, Hotel, Food & Beverage, etc.) to ensure seamless delivery of pre-trip and on-property experiences.
• Establish, coordinate, and lead VIP events both on and off property.
• Handle difficult guest situations professionally, calmly, and with sound judgment.
• Exercise comping authority within established guidelines.
• Comply with all applicable laws, regulations, and company policies while demonstrating the highest level of integrity.
• Support internal clients and maintain strong working relationships across departments.
• Identify opportunities to improve efficiency, service delivery, or business outcomes.
• Communicate program updates and changes to relevant stakeholders.
• Maintain awareness of existing and upcoming products or services.
• Stay informed on industry trends, market developments, and competitor activities.
• Continue developing skills to manage increasingly complex guest and business needs.
• Provide accurate, timely information and seek answers when needed.
• Adhere to all regulatory, departmental, and company policies and procedures.

Qualifications

• High school diploma or GED required; BSBA preferred.
• Three to five years of casino/hotel, customer service, host, or account management experience required (luxury service experience preferred).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to make independent decisions that enhance guest experience and program profitability.
• Strong time-management skills with the ability to handle multiple tasks simultaneously.
• Proficiency with customer Point-of-Service systems.
• Excellent interpersonal, communication, problem-solving, and analytical skills.
• Strong customer service orientation with a process-driven mindset.
• Effective networking abilities and community engagement awareness.
• Professional appearance and hygiene.
• Strong written and verbal communication skills.
• Ability to apply sales techniques to maximize performance.
• Demonstrated ability to anticipate guest needs, build loyalty, and collaborate with others.
• Professionalism, composure, and strong functional knowledge.

Pay

Base Salary: $50,000-$75,000 per year, depending on experience.

Schedule

Flexible schedule including evenings, weekends, and holidays.