EXECUTIVE CASINO HOST

Job Requirements

• Provide consistent, prompt, and courteous guest service.
• Establish and maintain influential business relationships with the premium player base through timely and personal communication.
• MC casino events, drawings, VIP events, parties and celebrate winners on the floor.
• Ensure all guests receive their full comp worth value when requested and arrange their requests in a timely manner.
• Proactively issue comps as appropriate after analysis of play, frequency, loss, and ADT.
• Maintain current knowledge of all events, promotions, and special functions, to provide guests with accurate information, handle special requests and ensure guests satisfaction.
• Recruit new Players Club card members, explaining the benefits and privileges of using the Players Card.
• Promote the benefits of Club membership and sell participation in special events, promotions and other marketing programs designed to attract, contain, and retain casino patrons.
• Meet monthly quotas on new signups and reactivation of inactive patrons.
• Identify and introduce new guests to team members as well as the members of the Table Games and Slot departments.
• Other duties as assigned.

Qualifications

• Education and Experience: High School Diploma or GED; Marketing or other related degree desired
• Minimum of 2 years’ experience as a Casino Host, with an emphasis in Marketing
• Telemarketing experience preferred
• Must be 21 years of age
• Excellent guest service and people skills
• Experience with Casino Marketplace Player tracking system
• Understanding of the evaluation of the players theoretical worth
• Must have excellent math skills
• Ability to read, write, speak, and understand the English language
• Flexibility to work varied shifts, including weekends and holidays
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust
• Required Work Cards: Registration with Gaming Control Board