Domestic Agent II

Overview

The Domestic Agent II supports the coordination and execution of domestic air and ground freight shipments while providing reliable service to both internal and external customers. This role is responsible for handling day‑to‑day shipment activities, including quoting, routing, tracking, and documentation, with a strong focus on accuracy and timely communication. The Domestic Agent II works closely with carriers, vendors, and customers to ensure shipments move efficiently and issues are resolved promptly.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
• Track overhead shipments daily and route accordingly.
• Route freight shipments across multiple transportation modes and services based upon client requests.
• Proactively communicate with clients regarding status of freight.
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates.
• Manage daily on-time and defect codes, carrier re-weights and ensure all masters rated.
• Assist local sales and domestic offices with air/ground freight issues.
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.
• Ensure paperwork, labeling and scanning for accuracy.
• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

Education: High School Diploma or GED (required); Some College/Associate's Degree or equivalent.

Experience: 3+ years Freight Forwarding experience (required); 5+ years preferred; 1+ years Intermediate knowledge of IATA and TSA regulations (required); 1+ years SAP and AS400 experience (preferred).

Knowledge, Skills, and Abilities:

• Microsoft Office
• Basic knowledge of IATA and TSA regulations
• Ability to work in a deadline‑driven, fast‑paced, high‑volume environment
• Excellent organizational skills and detail‑oriented
• Team player able to support teammates
• Ability to work independently

Licenses and Certifications: Dangerous Goods Certification Upon Hire (preferred)