Domestic Agent II

About the role

A Domestic Agent II has high visibility and serves as the primary contact for designated customers. This role is responsible for the outcome of assigned projects, including customer service, tracking, routing, problem resolution, vendor compliance, and customer interaction.

Responsibilities

• Quote, track, and trace domestic freight shipments moving via air/ground on a daily basis.
• Track overhead shipments daily and route accordingly.
• Route freight shipments across multiple transportation modes and services based on client requests.
• Proactively communicate with clients regarding the status of freight.
• Communicate with vendors/suppliers regarding shipment dispatch, routing, and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time and defect codes, carrier re-weights, and ensure all masters are rated.
• Assist in compiling customer-specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.
• Ensure paperwork, labeling, and scanning for accuracy.
• Understand the requirements/expectations of handling shipments of consequence (e.g., NFO, high-value, date/time-specific).
• Process monthly inventory.
• Perform all other duties as the business deems necessary.
• Network with corresponding departments to ensure files are billed and posted prior to the end of the month.
• Engage in continuous learning through required compliance training and certifications of software and/or regulations.

Qualifications

• Customer Focus: Knowing customer business needs and acting accordingly; proactively addressing customer concerns. Assists business partners and customers to achieve their work goals; strives to provide consistent customer satisfaction.
• Oral & Written Communication: Shaping and expressing ideas and information effectively and professionally. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses an appropriate business writing style.
• Teamwork: Working as a productive member of a cohesive group toward a common goal. Offers support for others' ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares expertise with others.
• Problem Solving: Identifying problems and issues of varying complexities and finding effective solutions. Considers multiple sides of an issue and weighs consequences before making decisions. Not discouraged by ambiguous situations. Adjusts approach to achieve results.
• Attention to Detail: Ensures one’s own work is complete and accurate; monitors the quality of work, verifies information, and checks the accuracy of own and others' work. Organizes information and materials for others to understand.

Skills

• Associate’s Degree or equivalent.
• 3-5 years of freight forwarding experience required; 5-7 years preferred.
• Proficient in MS Word, Excel; SAP and AS400 experience is helpful but not required.
• Intermediate knowledge of IATA and TSA regulations.
• High attention to detail and ability to work independently.
• Strong organizational skills.
• Team-player focused attitude.
• Excellent time management to meet customer deadlines in a fast-paced, high-volume work environment.

Pay

The wage range for this position is $25.10–$35.50 per hour and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Benefits

• Bonus eligibility based on achievement of business and/or individual performance metrics (dependent on position).
• Medical, prescription, health savings account, and flexible spending accounts.
• Dental and vision coverage.
• Life, AD&D, and disability insurance.
• Supplemental health and employee support programs.
• Paid parental leave.
• Pet insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• 10–20 days of vacation annually (depending on tenure).
• 2 personal days and 1 floating holiday per year.
• 5 sick days and 5 volunteer hours per year.
• 6 company holidays annually, plus Veterans Day for veterans.

About the company

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. For over 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships across industries, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine. AIT offers scalable, user-friendly technology and flexible business models for door-to-door deliveries via sea, air, ground, and rail—ensuring on-time and on-budget shipments. Services also include customs clearance, warehouse management, and white-glove options. With expert teammates staffing over 150 worldwide locations in Asia, Europe, and North America, AIT is committed to delivering tailored logistics solutions.