Domain Lead

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM helps clients achieve cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM operates 42 delivery centers in 14 countries across 5 continents, with 60,530 employees from 105 nationalities. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards in the last 5 years from key industry bodies such as the Outsourcing Center, SSON, and GSA.

Responsibilities

• Lead regular communications and interface with the customer regarding project status and issues, including periodic executive readouts.
• Coordinate with the C&E Project management team to track the status of C&E-managed project work.
• Coordinate with the Telemetry team for ordering and deployment of Telemetry for each hut telemetry design and implementation.
• Coordinate installation of incremental GRE/CRE-provided hut elements (e.g., Building Management System) with the GRE Project Manager.
• Ensure a maintenance contract or approach is in place for all hut components, including SES door/fence locks.
• Participate in ordering and deployment of the SES portal system and ILA Hut as needed.
• Ensure each fiber run and hut is entered into the appropriate inventory system and/or NOC system for incident ticket population.
• Perform incremental security administration in the SES system for each hut turn-up.
• Track deployment schedules according to committed delivery dates, considering potential penalty payments and contractual risks.
• Coordinate formal "Test and Turn-Up" with the customer for each route and hut into production operational status, including handover to NOC monitoring, Service Management, and Incident Management teams.
• Coordinate with the Product management team to trigger billing (IRU, Build charges, and O&M charges for routes/huts).
• Maintain product security and handle regular/escalated email and chat correspondence.
• Manage outbound/inbound regular and escalated transactions (cases and calls).

Requirements

• Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty may substitute for each year of education.
• At least 7 years of relevant work experience. If a Master's degree has been completed, a minimum of 5 years of related experience is required.
• Strong communication skills.
• Ability to comply with work/break schedules set by the Work Force group to meet service levels.
• Ability to ensure high levels of productivity and quality.
• Work authorization in the U.S. that does not require employer sponsorship for a visa (H1B or otherwise).