Domain Architect - Digital Workspace Virtualization Practice

Why WWT At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe.

What is the Solutions Consulting & Engineering Team and why join? Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges.

About the role

The Digital Workspace Virtualization practice within WWT’s broader Enterprise Solutions & Architecture organization is hiring a Domain Architect to lead post-sales architecture and delivery on enterprise virtual desktop, app delivery, and modern device management engagements, and to grow into a pre-sales scoping and advisory seat as client-facing experience deepens. The role is initially focused on post-sales architecture and delivery, with a defined path into pre-sales scoping, client workshops, and statement of work development. This is a senior individual contributor role for a technologist who is comfortable in both client advisory conversations and deep platform configuration.

The successful candidate will work across enterprise virtual desktop and app delivery, modern device management, and cloud-hosted desktop solutions, often simultaneously, across named accounts in WWT’s portfolio. Over time, the role expands into pre-sales activities including client-facing workshops, solution scoping, and SOW authorship as the candidate demonstrates technical depth and client engagement skills.

Responsibilities

Post-Sales Delivery (primary focus)

• Lead or co-lead architecture and deployment of enterprise end-user computing solutions including Windows 365 Cloud PC, Azure Virtual Desktop (AVD), Omnissa Horizon, and Citrix DaaS/CVAD across client environments.
• Own technical delivery workstreams including environment design, configuration, migration planning, pilot execution, and production cutover, with accountability for quality and client acceptance.
• Serve as the primary technical escalation point for platform issues, architecture gaps, and design validation questions across active engagements, including deep troubleshooting of Horizon, Citrix, Windows 365, and related infrastructure components.
• Define and enforce design standards and reference architectures across engagements, ensuring consistency in how solutions are built, configured, and handed off, and pushing repeatable patterns rather than one-off designs.
• Drive execution strategy by defining deployment sequences, testing and UAT approaches, and migration flows, owning not just the technical design but how the project runs technically from start to finish.
• Actively manage cross-domain delivery dependencies including networking, DNS, storage, load balancing (F5 and similar), SQL, and identity infrastructure, surfacing blockers early and holding teams accountable to resolution timelines.
• Conduct site-to-site and platform-to-platform VDI migrations, including weekend cutover planning, phased rollout coordination, and rollback procedures.
• Deliver MDM/UEM architecture and implementation using Microsoft Intune, Omnissa Workspace ONE, and Apple Business Manager, including zero-touch provisioning, Entra ID dynamic groups, policy frameworks, and app assignment at scale.
• Architect and implement cloud landing zone integrations for VDI workloads, including Azure (primary), AWS (growing), and occasionally GCP, with a focus on networking, identity, and compute sizing.
• Engage Zscaler and Zscaler Private Access (ZPA) as a network perimeter layer for end-user computing environments, including transition planning from legacy solutions such as Juniper.
• Develop and maintain technical documentation including architecture decision records, as-built documents, runbooks, and handoff materials appropriate for both engineering and executive audiences.
• Participate in client status reviews and steering meetings, presenting delivery progress, risk, and escalation items clearly and constructively.
• Collaborate with WWT account teams, product specialists, and vendor partners (Microsoft, Omnissa, Citrix, Zscaler) throughout engagement delivery.

Pre-sales support (initial) and scoping (expanding)

• Support senior architects in pre-sales activities including discovery sessions, technical assessments, and solution positioning with client stakeholders.
• Contribute to statement of work development by authoring technical scope sections, effort estimates, assumptions, and out-of-scope definitions.
• Over time, lead scoping workshops independently, driving alignment on solution boundaries, ownership, and milestone definitions with client technical and project leadership.
• Assist in developing and refining repeatable engagement models, workshop formats, and SOW templates for WWT’s Digital Workspace Virtualization practice.
• Represent WWT in client-facing conversations alongside account executives and practice leads, positioning WWT’s advisory and delivery capabilities in the digital workspace and virtualization space.

Requirements

• Five to eight years of experience in enterprise IT architecture or engineering, with a consistent focus on end-user computing and virtual desktop infrastructure.
• Demonstrated hands-on experience deploying and managing at least two of the following platforms: Windows 365, Azure Virtual Desktop (AVD), Omnissa Horizon, or Citrix DaaS/CVAD.
• Proven experience with Microsoft Intune, Omnissa Workspace ONE, and Apple Business Manager, including policy configuration, device enrollment, app management, and integration with Entra ID.
• Familiarity with cloud networking concepts as they apply to VDI, including virtual networking, routing, identity boundaries, and compute placement in Azure and AWS environments.
• Experience working within a consulting, professional services, or systems integrator context where delivery quality and client relationships are paramount.

Specific platform fluency required:

• Windows 365 Cloud PC: provisioning policies, on-premises network connections, user assignment, and licensing considerations.
• Azure Virtual Desktop: host pool design, session host management, FSLogix profile configuration, scaling plans, and Azure network integration.
• Omnissa Horizon: pod architecture, Enrollment Server, App Volumes, Dynamic Environment Manager, and multi-site designs.
• Citrix DaaS or CVAD: delivery group design, machine catalog management, HDX optimization, and StoreFront or Workspace configuration.
• Microsoft Intune and Omnissa Workspace ONE (UEM): zero-touch Autopilot/ADE enrollment, Entra ID dynamic groups, compliance policies, app catalog, device compliance, and platform-specific (iOS, macOS, Windows) configuration profiles. Apple Business Manager integration required for both platforms.
• Zscaler: fundamental understanding of ZIA and ZPA as they relate to end-user computing connectivity, traffic forwarding, and split tunneling implications.
• Cloud landing zones: sufficient Azure (required) and AWS (preferred) understanding to evaluate and recommend VDI-appropriate network, identity, and compute configurations. Infrastructure as Code experience (Terraform, Bicep) is a plus but not required.

Qualifications

• Familiarity with large enterprise client environments (10,000+ seats) and the project governance, change management, and stakeholder management that comes with them is preferred.
• Prior experience contributing to pre-sales activities including workshops, solution briefs, and SOW authorship is preferred.
• Experience with F5 BIG-IP or similar load balancing platforms in the context of VDI gateway or portal configurations is valued.
• Exposure to financial services, healthcare, or other regulated industry verticals where compliance constraints shape end-user computing architecture decisions is preferred.
• Infrastructure as Code experience using Terraform, Bicep, or PowerShell DSC to automate VDI environment builds or configuration drift remediation is valued.
• Familiarity with Agile or hybrid delivery methodologies and tooling (Jira, Azure DevOps, or similar) is valued.

Certifications (one or more preferred)

• Microsoft Certified: Endpoint Administrator Associate (MD-102), Azure Virtual Desktop Specialty (AZ-140), or Azure Solutions Architect Expert (AZ-305)
• Omnissa: OCA-H/W or OCE-H/W (formerly VMware EUC certifications)
• Citrix Certified Associate, Virtualization (CCA-V) or Citrix Certified Professional, Virtualization (CCP-V)
• Zscaler Certified Cloud Administrator, Internet Access (ZCCA-IA)
• AWS Certified Solutions Architect, Associate, for cloud landing zone work

Skills

• Client advisory presence: the ability to translate technical complexity into clear recommendations for both technical leads and business stakeholders.
• Ownership and accountability: taking initiative in delivery, surfacing risk early, and seeing workstreams through to completion.