Doggie Day Care Receptionist

About the Role

The Lodge at West Hills Animal Hospital & Emergency Center in Huntington, NY is seeking a friendly, organized, and dependable Doggie Day Care Receptionist to be the welcoming face of the Lodge while delivering exceptional service to pet parents in a fast-paced environment.

Responsibilities

• Welcome clients and provide exceptional customer service during check-in and check-out.
• Answer incoming phone calls, respond to inquiries, and take accurate messages.
• Schedule boarding reservations and veterinary appointments.
• Collect holiday boarding deposits and process payments.
• Enter and verify vaccination records, following up with pet owners to ensure boarding requirements are met.
• Conduct tours of The Lodge for prospective clients.
• Assist pet owners with questions regarding boarding and daycare services.
• Safely handle dogs and cats of all sizes during check-in and check-out.
• Balance the cash drawer and assist with opening and closing procedures, including securing the building.
• Maintain accurate records and provide administrative support to The Lodge team.
• Perform other duties as assigned to support The Lodge and hospital operations.

Qualifications

• Previous receptionist, customer service, or administrative experience preferred.
• Experience working in a veterinary hospital, boarding facility, kennel, daycare, or pet care environment is a plus.
• Strong communication and interpersonal skills with a warm, professional demeanor.
• Excellent organizational skills with the ability to multitask in a busy environment.
• Comfortable handling dogs and cats of various sizes, breeds, and temperaments.
• Strong attention to detail and accuracy when entering information and scheduling appointments.
• Basic computer proficiency and confidence learning new software.
• Ability to work collaboratively with a team while providing outstanding client service.

Benefits

• Exceptional Compensation: $18.00/hour
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

About The Lodge

At The Lodge at West Hills Animal Hospital & Emergency Center, you'll be part of a compassionate team dedicated to providing exceptional care and memorable experiences for every guest. We foster a collaborative environment where team members are supported, encouraged to grow, and empowered to make a difference for pets and their families every day.