Documentation Specialist Intern

Union Home Mortgage’s L.E.A.D Internship Program provides a fun, interesting, and real-world environment for interns to Learn about the industry, be Educated by Sr. Leadership and peers, Achieve personal goals, and Develop skills and knowledge. The program includes shadowing, mentoring, professional development, group projects, and corporate outings. Interns are treated like full-time Partners, working 40 hours per week during the 3-month summer program, are compensated, and are based at headquarters in Strongsville, Ohio.

About the role

This position involves working alongside UHM’s Publications team to develop and edit training manuals, policies, and procedures for Partners across the country. The role requires expertise in English grammar and syntax, high attention to detail, and a strong working knowledge of Microsoft Word.

Responsibilities

• Collaborate with Managers and Subject-Matter-Experts across the organization to create internal documentation and maintain its accuracy.
• Develop, edit, and format guides, checklists, and other reference documents for Partners to utilize in day-to-day workflows according to UHM’s branding and copyright standards.
• Participate in scheduled document audits for quality control testing.
• Assist with creating monthly bulletins, company-wide memorandums, and other communications.
• Assist with maintaining version control and tracking records of all published internal documents in accordance with UHM document retention and distribution policies.
• Participate in weekly Training and Publications huddles.

Requirements

• Minimum of 2 years’ higher education in English, Technical Writing, or a related field.
• Education in and/or experience with Chicago Manual of Style.

Skills

• Strong verbal and written communication skills.
• Detail-oriented with high critical thinking skills.
• Skilled at multi-tasking and staying organized.
• Able to work in a fast-paced environment with strict time deadlines.
• Professional phone, email, chat, and screen-sharing skills.
• Positive attitude, optimistic outlook, and willingness to be part of a team.
• Quick to learn new technologies and applications for creating documents.
• Willingness to learn and train independently.
• Knowledge of Microsoft and Adobe products, including Word and Acrobat.