Documentation Coordinator

About the role

The Documentation Coordinator position at Cincy Connect Services improves workflow control while supporting customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. The role ensures documentation coordination within customer support outsourcing, separating confirmed facts from assumptions and unresolved questions.

What You Bring

• Confident use of Workflow Analysis and Documentation Coordination in customer support outsourcing.
• Ability to apply Quality Control without losing track of exceptions, owners, or deadlines tied to documentation coordination.
• Clear documentation of Deadline Management decisions so teammates can follow the reasoning.
• Sound judgment in Exception Management, especially when escalation is required instead of assumption.

Responsibilities

• Coordinate the Documentation Coordinator workflow by helping the team track unresolved exceptions through closure.
• Review the Documentation Coordinator workflow by documenting process issues that repeatedly slow execution.
• Maintain the Documentation Coordinator workflow by keeping recurring work organized by owner and status.
• Track the Documentation Coordinator workflow by checking incoming requests for completeness.
• Own the Documentation Coordinator workflow by routing work to the correct next step.

Role Outcome

Strong performance results in fewer avoidable corrections, timely follow-through, and records that make the next action obvious. This outcome is measured through documentation coordination within customer support outsourcing.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.