Document & Referral Specialist - Medical Office
Community Health Center of the North Country · Ogdensburg, NY · 1 wk ago
On-siteHealthcare$18.39/hrFull-time
About the role
Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.
Location
Canton, NY
Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays
Pay Rate
$18.39 per hour
Reports to
Practice Manager
Why You’ll Love Working Here
- Work-life balance: Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays
- Supportive team culture: Be part of a collaborative environment where everyone’s contributions are valued
- Mission-focused impact: Help ensure continuity of care for patients by managing key documentation and referrals
What You’ll Do
- Manage incoming and outgoing referrals, including tracking scheduling and follow-up
- Process imaging and procedure orders
- Complete prior authorizations for tests, procedures, and DME
- Communicate with patients about referral appointments and missed follow-ups
- Understand insurance coverage and requirements for authorizations
- Track and retrieve medical records, diagnostic reports, and hospital notes
- Monitor and respond to incoming faxes, messages, and prescription lines
- Reconcile interface issues in the EMR
- Prepare professional correspondence to patients and providers
- Serve as backup receptionist when needed, greeting patients with warmth and professionalism
- Provide general administrative support to providers and nurses
Requirements
- High school diploma or GED preferred
- 1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required
- Working knowledge of medical terminology preferred
- Strong customer service, phone etiquette, and organizational skills
- Comfort with computers, EMRs, and multitasking in a fast-paced environment
- Commitment to patient confidentiality and team collaboration
- Experience in a community health or FQHC setting is a plus
Why Choose Us?
- Daytime Hours Only – No weekends, nights, or holidays
- Generous PTO – Vacation, sick, personal time, and paid holidays
- Roads to Success – Medical, dental, vision, FSA, 401(k), disability & life insurance