Document Management Technician

Responsibilities

• Receives telephone calls and visitors to the office.
• Controls access to the office and ensures that only visitors properly cleared are authorized entry.
• Notifies staff members of visitors or incoming telephone calls.
• Takes messages from, and gives messages to visitors when staff members are unavailable.
• Handles citizen complaints over the telephone and in person.
• Directs caller or visitor to proper agency and provides citizen complaint form.
• Responds to inquiries, providing general information regarding office programs.
• Advises caller or visitor to contact the appropriate Federal, State or local agencies concerning matters outside the USAO’s purview and furnishes the needed address or telephone number when available.
• Receives legal documents (e.g., Civil Rights complaints) and notifies appropriate person of receipt.
• Maintains an up-to-date telephone listing and files of addresses of departments and agencies.
• Maintains necessary telephone directories needed by the office.
• Reserves conference rooms upon request.
• Receives, reviews, and distributes incoming mail, including interoffice mail and service of process.
• Checks mail and annotates accordingly.
• Immediately notifies appropriate staff embers when hand-delivered incoming mail, FedEx and UPS deliveries, and FAXs are received and places in appropriate internal mailbox.
• Receives requests for office supplies from co-located personnel and submits interoffice orders for replenishment as needed.
• Provides courier services from the USAO to the courthouses and state and federal agencies as required to file and/or deliver legal documents as needed.
• Collects quarterly mileage logs and submits requests for reimbursement to the Budget Officer.
• Affords assistance to the administrative division with other division related tasks as needed.

Required Qualifications

• Must be able to obtain and maintain a US government security clearance.
• Must be able to read and follow instructions.
• Must be able to understand task, task objectives, and the context of the task in the litigation support effort as a whole.
• Must take the initiative to ask questions when necessary to complete task correctly (e.g., where instructions are not explicit or appear to be contrary to the task objective).
• Must have typing/keyboarding skills and good communication skills.
• Must be knowledgeable user of the Government's office and network environment, including but not limited to, word processing, database, spreadsheet, imaging, and telecommunications systems.
• An undergraduate degree preferred.
• Litigation support experience valued.

Compensation & Benefits

• Employees will earn H&W dollars per eligible hour (including vacation and holiday up to 40 hours/week).
• H&W monies are used to offset the employer’s cost of benefits the employee elects into and/or utilizes.
• Any remaining health and welfare monies after all applicable deductions would be cashed out to the employee on a 1 pay period lag.
• Service Contract Act (SCA) Compensation & Benefits: This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA).
• In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act.
• The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future.
• Compensation Details: $16.85

Benefits Overview

• Health, dental, and vision insurance
• Paid time off and holidays
• Retail benefits (including 401(k) matching)
• Education reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance