Document Management Specialist

Job Summary

The Document Management Specialist provides essential administrative and document management support to ensure accurate and timely processing of workers’ compensation-related materials.

Role and Responsibilities

• Reports directly to the Administrative Support Team Leader
• Perform and maintain all responsibilities of the Administrative Support position
• Print provider checks and explanation of benefits within BWC-required timeframes
• Ensure each check run balances accurately
• Sort, fold, and mail checks securely to prevent any breach of confidentiality
• Assist with BWC audits and auditors as needed
• Work independently and make timely, accurate decisions in a fast-paced environment with minimal supervision
• Meet and maintain quality and performance standards
• Other duties as assigned by Team Leader, Supervisor, or Manager
• Uphold Sheakley’s Core Values

Qualifications

• High school diploma or equivalent experience
• Strong computer skills
• Typing speed: 30–40 WPM
• 10-key proficiency: 9,000 KPH preferred / 30 WPM
• Ability to manage sensitive information and maintain confidentiality
• Knowledge of Bureau of Workers’ Compensation claim lookup and BWC/MCO Policy Reference Guide as it relates to document management
• Excellent customer service, verbal, and written communication skills