Docucare Associate - Washington, DC

Primary Responsibilities

• Carry out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
• Promote knowledge sharing and act as a mentor/coach
• Train client groups on equipment usage and functions
• Maintain clean and tidy devices and safe work environment
• Log all activities including on-site parts inventory and replenishment of consumables
• Ensure SLA is achieved, and customer requirements are met and exceeded
• Commit to maintaining skill set through personal development and training

Skills and Qualifications

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective
• Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer
• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry
• Identify problems in straightforward situations and make sound decisions using standard procedures
• Eager to learn technologies surrounding print production and finishing equipment
• Must be able to stand for long periods of time, walk, bend, and reach

Additional Benefits

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days
• Sizable growth opportunities for future career development within a supportive and collaborative company culture