Dockmaster General, 1st Shift

What you’ll do on a typical day

• Champion operation safety as well as support of hand tools and dock-related equipment, as required
• Serve as the primary point of contact for all loading and unloading dock activities, coordinating trailer movements to support daily operational priorities
• Manage and sequence trailer docking, release, and yard flow, applying knowledge of trailer anatomy and fleet safety standards
• Monitor dock conditions and exercise stop-work authority when unsafe conditions are identified; follow proper escalation procedures
• Partner daily with site operations, transportation, yard services, and customer-facing teams to prioritize multiple tasks and competing demands
• Communicate professionally with internal and external stakeholders, maintaining a strong customer service mindset
• Ensure dock activities align with process guidelines, safety standards, and site SWIs, seeing tasks through to completion
• Support dock and yard organization in alignment with 7S workplace standards
• Conduct regular visual inspections and maintain high observational awareness to identify risks, inefficiencies, or potential delays
• Use Microsoft Office 365 and Google Suite tools to track activity, communicate updates, and document issues
• Provide coverage and operational support to site leadership and Lead peers as needed

What you need to succeed at GXO

• Experience working in a warehouse, distribution, dock, yard, or transportation-related environment
• Demonstrated ability to coordinate dock or yard activities in a fast-paced operation
• Working knowledge of trailer docking, release procedures, and trailer anatomy
• Ability to work outdoors in all weather conditions and across varied terrain
• Proven ability to follow defined processes, safety standards, and escalation protocols
• Strong communication skills with the ability to engage in daily customer-facing and cross-functional interactions
• Comfort using Microsoft Office 365 and/or Google Suite applications

What would be great if you had

• Previous experience in a lead, coordinator, or informal leadership role
• Exposure to safety programs, yard management systems (YMS), or WMS environments
• Experience supporting or enforcing safe work practices and stop-work authority
• Mechanical aptitude or familiarity with basic hand tools and dock equipment

This job requires the ability to

• Work extended time outdoors in varying weather conditions
• Stand, walk, and traverse uneven surfaces throughout the shift
• Maintain situational awareness in a high-traffic dock and yard environment
• Support a flexible schedule as business needs require
• Carry objects 3-5 feet weighing up to 50lbs, routinely
• Stand for prolonged periods of time >4 hours
• Walk continuously more than 10,000 steps (4-5) miles per day
• Bend, stoop, squat, twist, push and pull objects of various shapes and sizes in the team lift
• Tolerate hot and cold work environments
• Ability to use powered and/or manual lifting equipment to assist with the team safety moving inventory in accordance with established protocols and safety guidelines

Pay, benefits, and more

• Competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more