Dockhand & Checkin Services

Key Responsibilities

• Welcome and acknowledge all customers according to company standards.
• Assist guests with check-in using handheld devices, verify waivers, and check IDs (TABC certification required; bartending or bouncer experience is a plus).
• Anticipate and address guest needs to ensure top-tier customer service.
• Assist the captain and crew with docking, disembarking passengers, and vessel turnover.
• Help recreational boaters with docking locations using the DOCKWA app.
• Ensure the dock remains clean by removing waste and maintaining a professional appearance.
• Maintain clear and professional communication with the customer service and management team while adhering to company policies.

Physical Demands

• Work outside in varying weather conditions.
• Stand for extended periods.

About Pontoon Saloon

The Pontoon Saloon® offers Nashville’s #1 river cruise experience — a floating party boat on the Cumberland River perfect for bachelorette parties, birthdays, and private events. It’s the best honky tonk booze cruise on the water!

We launched our first tours in the spring of 2017, welcoming thousands of people for the first time to the Cumberland River from the Nashville Riverfront. We expanded in 2021 with the addition of our purpose-built marina just 2 miles from Riverfront giving us easy access to millions of visitors to Nashville and also our own marina to operate tours year-round. We also expanded with a second vessel, the Pontoon Saloon II, with added capabilities geared toward amazing corporate events.

In 2024, we launched our Family Friendly brand - Nashville Water Taxi. Offering daily history tours and services to and from all Gamedays & Concerts at Nissan Stadium. Our staff enjoys good times, teamwork, and making sure our customers have a unique experience in Nashville. With a focus on safety and hospitality, we continue to deliver a 5-star experience and hope that you, too, want to be a part of a growing company!