Dock Supervisor

Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from customer distribution centers to dealer locations. We embrace a strategic, process-driven approach to set new standards in the automotive and agricultural manufacturing marketplace.

About the role

The Dock Supervisor will lead and oversee a team of Dock Associates (Freight Handlers) during an assigned shift to ensure freight is safely and efficiently loaded and unloaded to support on-time, error-free deliveries.

Responsibilities

• Lead and oversee Dock Associates, ensuring compliance with company policies, safety standards, and customer requirements.
• Coach, train, and develop team members, addressing performance concerns and documenting interactions as needed.
• Support hiring and onboarding efforts to maintain a productive and engaged team.
• Manage daily dock operations to ensure freight is loaded, unloaded, staged, and handled safely and efficiently.
• Partner with customers and internal teams to resolve issues and support on-time, error-free service.
• Monitor safety, security, and compliance, addressing unsafe practices and conducting routine inspections.
• Assist with loading and unloading freight as operational needs require.
• Resolve team member and customer concerns, escalating significant issues to the Operations Manager as appropriate.
• Complete required operational reporting and support continuous improvement efforts.
• Protect company assets and confidential information in accordance with company policies and procedures.

Requirements

• Strong leadership, customer service, communication, and interpersonal skills.
• Strong organizational, time management, and attention to detail.
• Ability to coach employees, resolve conflict, and make sound decisions in a fast-paced environment.
• Safety-focused with a cost- and quality-driven mindset.
• Ability to follow operational, safety, security, and customer-specific procedures.
• Ability to complete required reports and documentation accurately and timely.

Preferred Qualifications

• Experience in transportation, logistics, freight handling, warehouse, distribution, or cross-dock operations.
• Previous leadership, supervisory, training, or coaching experience.
• Experience working with customers and resolving operational or service issues.
• Experience supporting safety, compliance, continuous improvement, or process improvement initiatives.
• Knowledge of Lean principles and 5S practices is a plus.

Company Values

• Walk in Humble Confidence – We are experts at what we do, but we never assume we know everything.
• Be Open, Honest and Respectful – We say what has to be said in a tactful, courteous way.
• Be Fearless – We never fail, we only learn.
• We are One Team – We achieve more together by collaboration and consensus.
• Delivery on Commitments – We do what we say we will do.
• We have a Passion to Serve – We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.
• We put Safety First – We prioritize the safety of our team members and customers above all else in our business.
• We Strive for Operational Excellence – We are dedicated to a culture of continuous improvements, driving quality and productivity.

Schedule

This is a full-time position, Monday through Friday, from 12:00 p.m. to 9:30 p.m. The schedule requires flexibility based on business needs, and some weekend work may be required.

Travel

This position may require up to 15% travel.

Work Environment

This job operates in a warehouse or operations environment. The role may routinely involve working near moving equipment, warehouse traffic, varying temperatures, noise, and other conditions commonly found in a logistics or distribution setting. The team member may be required to use job-related tools, equipment, technology, or systems necessary to perform the essential functions of the role.

Physical Demands

The team member may be required to stand, walk, bend, reach, climb, push, pull, lift, carry, communicate verbally and in writing, use job-related tools or equipment, and lift at least 15 pounds at a time.