DOCK DOOR TECHNICIAN

Essential Functions

• Repair and service dock and doors.
• Experience maintaining either commercial doors or dock equipment.
• Experience in welding is a plus.
• Basic electrical experience required, more advanced a plus.
• Communicate with dispatcher to determine the work schedule.
• Drive to the job site as assigned.
• Have a valid driver’s license and be insurable by the company.
• May be required to work in a shop environment as needed.
• Communicate with customer.
• Order/obtain parts.
• Repair equipment.
• Complete paperwork.
• Diagnose equipment problems and offer solutions to meet customer specifications.
• Problem-solve technical problems and customer-relations issues.
• Obtain estimates.
• Represent Equipment Depot to the customers.
• Maintain a professional image of self and vehicles.
• Emphasize and practice safety with self and environmental protection.
• Work in a manner that protects customers, Equipment Depot and the public.
• Communicate appropriate information to those who need to know on a timely basis.
• Obtain equipment repair history.
• Complete paperwork (fill out, obtain customer’s signature, process internally).
• Provide sales leads.
• Communicate “need to know” information within the company (i.e. mechanics, parts, sales, transportation).
• Uphold the Equipment Depot vision, mission, values and objectives.
• Treat others as you would like to be treated.
• Involvement in continuous improvement.
• Understand our customers.
• Be an Innovator.
• Seek new ideas in products/services.
• Ask for suggestions from customers and suppliers… then listen.
• Take action to improve.
• Maintain acceptable personal and work area standards for safety, appearance and equipment condition.
• Wear apparel and maintain personal grooming; look professional.
• Work area clean, orderly, litter-free.
• Equipment and tools in good repair.
• Practice common sense safety at all times.