Doc Support Specialist -Overnight

Responsibilities

• Verify receipt of all documents received and check for accuracy and completeness.
• Records duties include archiving/storage, retrieval, and reconciling documents as received.
• Imaging duties include setup, document preparation, and scanning documents into database and returning electronic files to appropriate business lines.
• Sets up and maintains imaging systems.
• Sets up and maintains document management systems.
• Resolves moderately complex issues and escalates as required.
• May support one or two business lines in a single system or multiple portfolios (records retention).
• Prepares documents for review, follows up with clients and modifies contracts within established procedures while meeting quality standards.
• Monitors daily work lists and queues to process work within set time constraints.
• Produces simple loan/trade documents upon request.
• Sorts and distributes incoming documents to be imaged.
• Processes information - compiles, codes, categorizes, calculates, and verifies information or data.
• Administers administrative support tasks such as photocopying, sorting, and distributing mail.
• Applies attention to detail and task accuracy.
• Exchanges basic to moderately complex information with others to ensure understanding and provide basic support.

Qualifications

• Must be able to lift 50 to 70 pounds consistently.
• Ability to use a variety of office equipment (phone, fax, copier, computer, scanners).
• Intermediate computer, math, and data skills.
• Ability to follow established procedures to complete moderately complex assignments.
• Consistently demonstrates clear and concise verbal and written communication skills - involves interactions with internal and external customers.
• Maintains organizational skills - proven ability to multi-task, prioritize work, pay attention to detail.

Requirements

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

This position is an overnight position and requires working 100% on-site.

Work Schedule: Primary Shift: Monday to Friday, 12:30am to 9:00am. Saturday Rotation: Every other Saturday, you will work the same shift hours (12:30am to 9:00am).

Compensatory Day Off: When you work a Saturday, you will receive a Wednesday off during that week.

Location: Sioux Falls, SD

Benefits

Compensatory Day Off: When you work a Saturday, you will receive a Wednesday off during that week.

Available offerings may vary by jurisdiction, job level, and date of hire.

Citi offers competitive employee benefits, including:

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Automated Processing and AI: We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making.