DME Sales - Workers’ Compensation

About the role

This role focuses on strengthening provider engagement, education, and long-term partnership by helping customers successfully navigate Workers’ Compensation requirements, reimbursement considerations, documentation expectations, authorization processes, and appropriate utilization of NexWave. The Specialist develops trusted relationships with providers and their teams, identifies barriers to successful patient access and treatment, and coordinates with internal partners to help resolve issues and improve the overall provider experience.

Skills

• Workers’ Compensation Expertise – Demonstrates a strong understanding of Workers’ Compensation processes, payer and TPA dynamics, utilization review, authorization requirements, reimbursement considerations, documentation expectations, and provider workflows.
• Provider Education & Support – Translates complex Workers’ Compensation requirements into practical guidance for providers and clinic teams, helping them understand appropriate utilization, documentation, ordering, and approval processes.
• Relationship Management – Builds trusted, long-term relationships with providers, clinic leadership, case managers, TPAs, adjusters, and other Workers’ Compensation stakeholders through responsiveness, credibility, and consistent follow-through.
• Consultative Problem Solving – Identifies barriers affecting provider experience, patient access, approvals, or utilization and works cross-functionally to develop practical solutions.
• Stakeholder Communication & Influence – Effectively communicates clinical, operational, and reimbursement-related information to a variety of clinical and non-clinical audiences.
• Independent Ownership – Manages assigned relationships and priorities with a high degree of accountability while maintaining strong coordination with internal Sales, Intake, Billing, and Operations partners.

Responsibilities

• Serve as a Workers’ Compensation Resource Develop and maintain a strong working knowledge of Workers’ Compensation processes, reimbursement structures, utilization review requirements, and applicable treatment guidelines. Educate providers and clinic teams on Workers’ Compensation considerations that may impact ordering, documentation, authorization, and utilization of NexWave. Help providers understand documentation expectations and other requirements that support efficient review and approval. Provide ongoing guidance as Workers’ Compensation requirements, payer expectations, and internal processes evolve. Serve as a knowledgeable point of contact for provider questions related to the Workers’ Compensation patient journey.
• Educate and Support Providers Conduct provider education, in-services, onboarding, and ongoing account support. Educate clinical and administrative teams on appropriate patient identification, ordering processes, documentation requirements, and NexWave utilization. Reinforce NexWave’s role within appropriate treatment pathways, including early intervention when clinically appropriate. Tailor education and support based