DME Operations Agent (Cantonese or Mandarin Speaking)

About the role

The Operations Agent will respond to incoming telephone calls, confirm new orders, process and track supply orders through DME software, maintain digital documentation, prepare invoices, update claims logs, complete compliance surveys, and support various departments within the DME Operations team.

Responsibilities

• Respond to incoming telephone calls and assist members with empathy and professionalism
• Confirm new orders via telephone, schedule in-person appointments or gather information for shipping
• Process and track supply orders through DME software (e.g. Brightree)
• Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
• Prepare invoices and support accounting functions as needed
• Update and maintain claims (EOB) log
• Complete compliance surveys for dispensed supplies
• Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (e.g. supplies inventory tracking)
• Maintain a clean and organized workspace
• Perform other administrative tasks as assigned to balance departmental workload

Qualifications

• High School Diploma or equivalent (associate’s degree preferred)
• Bilingual in Cantonese or Mandarin
• Experience in administrative, customer service, or operations roles
• Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
• Able to type at least 60 wpm
• Strong attention to detail, time management, and communications skills
• Highly motivated and able to work with multiple tasks simultaneously
• Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
• Able to follow company policies, compliance standards, and HIPAA guidelines

Skills

• Excellent oral, writing, and typing skills
• Understanding of Health Plan compliance and Federal regulations and standards

Benefits

N/A

Pay

Total compensation target pay range for this role is: $20.00 - $26.00/hr. The salary range represents our national target range for this role. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.

Schedule

This position is full-time in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754.