DME Coordinator Assistant

Patient & Retail Support

• Serve as the welcoming face for walk-in patients, manage over-the-counter (OTC) retail sales, and field incoming calls with an empathetic, patient-first approach.

Intake & Data Entry

• Support the "Sales Leads" pipeline by accurately entering patient demographics, insurance details, and physician data into our customer management software.

Documentation "Chasing"

• Enjoy the "detective work" of proactively calling physician offices to secure missing signatures, prescriptions, and clinical notes to keep our documentation tracking log up to date.

Eligibility & Authorization Assistance

• Help conduct daily primary eligibility verifications using Recipient Identification Numbers (RIN) and National Provider Identifiers (NPI) via HFS/MEDI websites.

Resupply & Order Coordination

• Assist with the monthly patient resupply program by contacting patients to confirm "Continued Need" and setting up correct 30-day replenishment cycles.

Logistics & Shipping Support

• Help coordinate the end-to-end patient supply cycle by overseeing shipment tracking and validating that Proof of Delivery (POD) documentation is signed and securely uploaded.

Billing & Coding Support

• Gather the necessary clinical documentation to help the coordinator assign accurate HCPCS billing codes and ICD-10 diagnostic codes for clean claim submissions.

Qualifications & Requirements

• Education: High school diploma or equivalent (required).
• Experience: Previous experience or successful completion of training for Durable Medical Equipment is preferred. Experience or a strong willingness to learn DMEWorks, HFS portals, and the NPPES registry is highly desired.
• Communication: Exceptional English verbal and written communication skills are required; proficiency in additional languages is a major plus.
• Regulatory: Must possess a valid driver’s license and current vehicle insurance.