DLO Evening Shift Client Service Rep I

Location: Oklahoma City, OK

About the role

Join Diagnostic Laboratory of Oklahoma (DLO) as part of a team that delivers laboratory results and supports clients with professionalism and care.

Responsibilities

• Contact customers by phone, fax, mail, or as directed by Supervisor to report laboratory results using established protocols.
• Document reporting or call history in the patient file and maintain appropriate records.
• Resolve routine matters related to patient testing and result reporting by contacting clients.
• Use established protocols for reporting client concerns and escalate complex issues to the appropriate individual or department.
• Provide input on quality improvement opportunities to Supervisor.
• Perform clerical support tasks.
• Complete other duties as required to meet client requirements.
• Report to work on time and prepared for each scheduled shift.
• Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities.
• Maintain a positive, professional, and supportive attitude throughout the workday.
• Work collaboratively as a team member and contribute to a respectful, productive work environment.

Requirements

• Minimum High School diploma or equivalent.
• 1 year of clinical laboratory or customer service experience in a call center environment preferred.
• Must be able to operate basic office equipment, have general computer knowledge, and basic typing ability.
• Must have demonstrative customer service skills.
• Must be able to communicate in English both verbally and in writing.
• Must be confident, self-motivated, and able to work unsupervised.
• Requires professionalism in appearance, actions, and attitude.
• Must maintain professionalism during heavy workloads and stress.
• Requires teamwork, collaboration, and strict attention to detail.
• Must be dependable, punctual, and demonstrate integrity and commitment to company values.
• Must achieve and maintain department-specific metrics.
• Must be available for any shift, including nights, weekends, and some holidays as needed.
• Overtime as required by business needs.