Divisional Sales Manager - Columbus

About the role

At Pandora, our Divisional Sales Managers (DSMs) are responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi-brand accounts, shop-in-shop locations, and owned and operated (O&O) concept stores. You will manage the relationship with wholesale partners and directly manage the Store Managers from O&O concept stores.

Responsibilities

• Achieve sell-in and sell-out budget in every door, and own the success of your region, while ensuring that our customers' experience is flawless and consistent every visit.
• Build and develop a high-performing team through recruitment, retention, training, and development of individuals.
• Deliver sales performance against forecast and targets by acting upon best practices and effectively executing business plans and sales strategies throughout the region.
• Identify trends, wins, and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of the area.
• Partner with the Divisional Sales Director to set sales and KPI goals for the owned channels within the region.
• Set KPI goals, budgets, objectives, and marketing plans for each multibrand and franchise store in the region, and communicate with owners.
• Reviews store financial reports, analyzing Key Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies, and coaches as appropriate.
• Coach and support Store Managers, account owners, and franchise owners on talent management, inventory management, brand standards, and operational standards.
• Coach and support Store Managers, account owners, and franchise owners to drive service excellence in stores, with a focus on delivering a world-class customer experience.
• Ensures compliance in key operating issues (audits, loss prevention, policy, procedures); trains Store Managers on methods to ensure compliance, improve productivity, and reduce shrink.
• Prepares and conducts performance appraisals and evaluations for O&O Store Managers; recognizes performance gaps and coaches Store Managers to take appropriate action.
• Proactively recruit, develop, and retain Store Managers and store leadership as needed.
• Leads the rollout of company initiatives and product launches, and consistently monitors progress and provides ongoing coaching to ensure success.
• Determines the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores.
• Analyze and optimize the sell-in and sell-out performance of multibrand and franchise stores.
• Maintain accurate reporting on the performance of the region – forecast and report on sales performance on a regular cadence.
• Define and role model the target behaviors for the sales organization in collaboration with the wider leadership team.

Requirements

• Bachelor's degree in Business, Marketing, a similar field, or equivalent working experience
• 8+ years of multi-store leadership experience
• Retail and wholesale experience
• Geographically located in the division, or willing to relocate to a division
• Value-based leadership skills with a proven ability and passion to coach and develop talent
• Entrepreneurial and strategic thinker with the planning and executional capabilities to grow the business in the short and long term
• Self-motivated and driven toward the achievement of goals
• Proven track record of increasing sales and store profitability
• Ability to build relationships, manage key stakeholder relationships, and influence others internally and externally
• Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diverse backgrounds
• Solution-oriented and demonstrated ability to overcome challenges
• Strong understanding of inventory management to maximize business potential (i.e., product assortment, quantities, etc.)
• Comfortable with ambiguity and working “in the grey”
• Strong business acumen and analytical capabilities
• Experience working with key performance indicators and metrics, with an understanding of the behaviours that drive performance metrics
• Ability to adapt to changing priorities and lead change management initiatives throughout the organization
• Thrives in a fast-paced, complex organization
• Strong negotiation skills

Qualifications

• Passionate about jewelry and retail
• Willingness to travel up to 80%
• Experience in the USA and Canada market

Skills

• Leadership and management skills
• Strategic thinking and planning
• Customer service and relationship building
• Inventory management
• Financial analysis and reporting
• Communication and interpersonal skills
• Problem-solving and decision-making
• Adaptability and flexibility

Benefits

• We Dare! We offer a robust compensation package, including base and bonus, and a 401K plan to help you secure your financial future
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program, and product discounts!
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs, which include learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more
• We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays

Pay

$135,000 to $150,000 (commensurate with experience)

Schedule

Up to 80% travel based upon geography

About Pandora

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.