Divisional Sales Manager- Atlanta South

About the role

At Pandora, our Divisional Sales Managers (DSMs) are responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi-brand accounts, shop-in-shop locations, and owned and operated (O&O) concept stores. You will manage the relationship with wholesale partners and directly manage the Store Managers from O&O concept stores. You will be responsible for achieving a sell-in and sell-out budget in every door, and owning the success of your region, whilst ensuring that our customers' experience is flawless and consistent every visit.

Responsibilities

• Act upon best practices and effectively execute business plans and sales strategies throughout the region.
• Identify trends, wins, and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of the area.
• Partner with the Divisional Sales Director to set sales and KPI goals for the owned channels within the region.
• Review store financial reports, analyze Key Performance Indicators (sales, traffic, etc.), and coach as appropriate.
• Coach and support Store Managers, account owners, and franchise owners on talent management, inventory management, brand standards, and operational standards.
• Coach and support Store Managers, account owners, and franchise owners to drive service excellence in stores, with a focus on delivering a world-class customer experience.
• Ensure compliance in key operating issues (audits, loss prevention, policy, procedures); train Store Managers on methods to ensure compliance, improve productivity, and reduce shrink.
• Prepare and conduct performance appraisals and evaluations for O&O Store Managers; recognize performance gaps and coach Store Managers to take appropriate action.
• Proactively recruit, develop, and retain Store Managers and store leadership as needed.
• Lead the rollout of company initiatives and product launches, and consistently monitor progress and provide ongoing coaching to ensure success.
• Determine the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores.
• Analyze and optimize the sell-in and sell-out performance of multibrand and franchise stores.
• Monitor and help manage inventory levels at each wholesale/franchise account to optimize sell-in and sell-out.
• Possess the ability to prospect for new multibrand opportunities for the continuous growth and development of the region.
• Optimize the multibrand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts to maintain the best mix of accounts to maximize the sales potential of the region.
• Monitor and respond as needed to customer experience surveys for owned and franchise stores.
• Travel to all points of distribution within the region to have a strong field presence, build relationships, and gain a firsthand understanding of the business.
• Build key cross-functional relationships, communicating as needed relevant business information, and to gain support for ongoing field needs, present and future, as changes occur through the store fleet growth.
• Control expenses within the region to meet budget guidelines.
• Maintain accurate reporting on the performance of the region – forecast and report on sales performance on a regular cadence.
• Define and role model the target behaviors for the sales organization in collaboration with the wider leadership team.

Qualifications

• Bachelor's degree in Business, Marketing, a similar field, or equivalent working experience.
• 8+ years of multi-store leadership experience.
• Retail and wholesale experience.
• Geographically located in the division, or willing to relocate to a division.
• Value-based leadership skills with a proven ability and passion to coach and develop talent.
• Entrepreneurial and strategic thinker with the planning and executional capabilities to grow the business in the short and long term.
• Self-motivated and driven toward the achievement of goals.
• Proven track record of increasing sales and store profitability.
• Ability to build relationships, manage key stakeholder relationships, and influence others internally and externally.
• Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diverse backgrounds.
• Solution-oriented and demonstrated ability to overcome challenges.
• Strong understanding of inventory management to maximize business potential (i.e., product assortment, quantities, etc.).
• Comfortable with ambiguity and working “in the grey.”
• Strong business acumen and analytical capabilities.
• Experience working with key performance indicators and metrics, with an understanding of the behaviours that drive performance metrics.
• Ability to adapt to changing priorities and lead change management initiatives throughout the organization.
• Strong negotiation skills.

Benefits

We offer a robust compensation package, including base and bonus, and a 401K plan to help you secure your financial future. Pandora also offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program, and product discounts!

We also provide a PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.