Divisional In-charge -

About the Role

To facilitate smart meter installation, operations, and maintenance (O & M) related activities, including quality checks and technical support for outsourced agencies.

Responsibilities

• Facilitate outsourced agencies in their identified areas of operations.
• Provide technical support in various smart meter installation operations such as consumer surveys, consumer indexing, meter installation, and operations and maintenance carried out by outsourced agencies.
• Steer consumer interactions and enable quick resolutions of technical issues or grievances.
• Ensure go-live of smart meters as per timeline.
• Perform quality checks on installations and operations.

Interactions

• External: Outsourced agencies, consumers.
• Internal: Zonal Heads, Supervisors, Stores Team.

Requirements

• ITI / Diploma (Electrical).
• 7 to 10 years of total experience (mandatory to have at least 2 years of on-ground technical experience in meter installation).

Skills & Competencies

• Consumer Engagement and Issue Resolution (Practitioner).
• Meter O and M and Troubleshooting (Practitioner).
• Stakeholder Liaisoning (Practitioner).
• Vendor Partner Management (Practitioner).
• Quality Management (Practitioner).
• Execution & Results.
• Teamwork & Interpersonal Influence.
• Problem Solving & Analytical Thinking.
• Planning & Decision Making.
• Personal Effectiveness.
• Stakeholder Focus.
• Networking.
• Capability Building.
• Strategic Orientation.
• Social Awareness.
• Entrepreneurship.