Division Training Manager, Food and Beverage

We are a luxury resort in Las Vegas seeking a Food & Beverage Training Manager to design, implement, and monitor training programs for our F&B division. This role collaborates with various departments to ensure training solutions meet business needs, improve engagement, and maintain operational standards.

About the Role

The Food & Beverage Training Manager will identify, monitor, and facilitate training needs for the division. This position is responsible for designing, planning, and implementing training programs, policies, and procedures.

Responsibilities

• Develop and deliver F&B training solutions that meet business needs across culinary, steps of service, beverage, and wine operations, including specialty, casual, QSR, and F&B support operations.
• Review existing training programs and suggest modifications to improve engagement, learning, and retention.
• Ensure that training materials and programs are current, accurate, and effective.
• Identify potential areas for improvement, such as operational changes or industry developments, that could benefit from training.
• Facilitate required and recommended training sessions.
• Collaborate with vendors and third-party training providers to arrange available training programs.
• Prepare and implement a training budget and ensure training goals are met within budgetary parameters.
• Obtain and maintain position-specific licensing (e.g., Tam card, SNHD health card, sheriff’s card, ServSafe).
• Attend cross-departmental meetings and property walks relevant to the role.
• Produce relevant business forecast reports to be shared across departments.
• Upload division updates to the company’s social communications platform.
• Place orders through the company’s online ordering platform.
• Use a personal device/cellular phone for job-related operational tasks, duties, and document review.
• Perform other job-related duties as requested.

Requirements

• At least five years of training experience in a similar or related field.
• At least three years of training management experience.
• Knowledge of learning and development best practices.
• Knowledge of Food & Beverage operations, protocol, and practices.
• Proven track record of training program development and management.
• Ability to create and maintain departmental Standard Operating Procedures.
• Ability to train and speak in large, public settings.
• Excellent written and oral communication skills, including fluency in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge of company and department rules, regulations, policies, and procedures.
• Ability to mentor a team successfully.
• Ability to work varied shifts, including nights, weekends, and holidays.
• At least 21 years of age.
• High School Diploma or equivalent (Bachelor’s degree in a related field preferred).
• Previous experience working in a large, luxury resort setting (preferred).
• Proof of eligibility to work in the United States.
• Required certifications: Tam card (alcohol awareness), SNHD health card, sheriff’s card, ServSafe.

Skills

• Training and development expertise.
• In-depth knowledge of Food & Beverage operations.
• Excellent communication and customer service skills.

Physical Demands

• Work is typically performed in an office and restaurant setting.
• Must be tolerant of varying conditions, including noise levels, temperature, illumination, and air quality.
• Prolonged sitting and standing.
• Bending, reaching, and transporting items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with policies, procedures, daily memorandums, chemical labels (SDS), and other instructions.

Core Values and Expectations

• Everyone is an Ambassador: Treat the property like your own home—ensure no one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety: Address safety concerns by correcting them or notifying the appropriate department.
• Everyone works in Security: If you see something, say something—notify the appropriate department of any security concerns.
• Everyone works in EVS: Pick up trash on the floor or notify the appropriate department for larger messes.
• Everyone works in Guest Experience: Assist guests with a smile and escalate needs beyond your capacity to the appropriate department.