Division Manager or Manager, Fare Integration

About the role

NITA is seeking a Division Manager or Manager, Fare Integration within the Capital Programming & Planning department. The incumbent reports to the Director of Planning & Performance and leads the development, coordination, and implementation of NITA’s regional fare policy framework as outlined in the NITA Act. This position serves as NITA’s principal technical and policy resource on fare structure, farebox recovery strategy, equity analysis, and the integration of fare payment systems across the three operating divisions. The Division Manager will play a central role in the region’s transition to a unified fare system by 2030, working closely with CTA, Metra, Pace, the NITA Board, and external stakeholders to build a regionally coherent, financially sustainable, and equitable fare system.

Responsibilities

• Lead the design and ongoing refinement of NITA’s regional fare policy framework, including fare structure recommendations, transfer policy, discount and subsidy programs, and multi-modal pass products.
• Develop analytical models to assess the revenue, ridership, and equity impacts of proposed fare changes across CTA, Metra, and Pace.
• Serve as NITA’s program manager for the integrated regional fare system required under SB 2111, coordinating with CTA’s Ventra platform, Metra’s ticketing infrastructure, and Pace’s payment systems toward a unified, interoperable architecture by 2030.
• Manage vendor relationships, interagency agreements, and technology roadmaps in coordination with NITA IT, legal, and procurement staff.
• Develop and track a detailed implementation plan with milestones, risk registers, and contingency frameworks; report progress to the NITA Board and operating divisions on a regular cadence.
• Coordinate with the Federal Transit Administration (FTA) and other external stakeholders to ensure program alignment with federal requirements and funding eligibility.
• Conduct Title VI and environmental justice analyses for all proposed fare changes, ensuring NITA’s fare policies do not disproportionately burden low-income, minority, or transit-dependent riders.
• Develop and maintain regional fare equity framework drawing on ridership data, demographic analysis, and peer benchmarking to inform policy recommendations.
• Track the performance of existing fare discount and subsidy programs (including reduced-fare programs, employer pass partnerships, and subsidized programs targeting low-income riders) and recommend improvements. Coordinate efforts and priorities with NITA’s Office of Disability Policy and Planning.
• Participate in strategies for engaging riders, advocacy groups, and community stakeholders in the fare integration process.
• Serve as NITA’s primary liaison to CTA, Metra, and Pace fare policy and revenue management staff, facilitating alignment on fare products, payment system standards, and regional coordination.
• Prepare materials for NITA Board and public hearings on fare-related matters, including policy briefs, presentations, and public comment summaries.
• Oversee the NITA Transit Benefits Program Expansion and team.
• Coordinate with the IDOT transition consultant and other resources to draft the requirements for a future state unified fare system.
• Foster a work culture that’s focused on achieving measurable objectives by coaching staff, strengthening interagency relationships, and supporting your team.
• Perform other duties and assist in special projects as required or assigned.

Requirements

• Knowledge, skills, and abilities equivalent to a Master’s Degree in a related field including Planning, Public Administration, Engineering or Operations Research, other business, or government.
• Division Manager: seven to ten (7–10) years’ experience; Manager: four to six (4–6) years’ experience of progressively responsible transit or transportation planning experience in a public or private planning, operational delivery, or revenue position.
• A minimum of three (3) years’ of demonstrated direct supervisory/management experience.
• Demonstrated knowledge and experience with drafting technical requirements for fare technologies and hardware components.
• Demonstrated ability to manage complex fare operational environments and product development programs.

Qualifications

• Self-directed with strong problem solving, quantitative, analytical, communication, and leadership skills.

Skills

• Technology: Proficiency in enterprise resource systems tools; experience with fare payment systems, digital platforms, and emerging transit technologies is highly desirable; experience implementing a new fare system is a plus.
• Strategic leadership: Capable of setting clear vision and direction, motivating teams, and guiding complex initiatives to achieve organizational goals.
• Collaboration: Ability to build strong, trust‑based working relationships and align stakeholders with differing priorities.
• Communication: Expertise in distilling complex information into clear, actionable insights; ability to present difficult findings tactfully while maintaining credibility and independence.
• Multi‑Tasking: Effectively manages multiple priorities, staying organized, accurate, and able to shift plans as priorities shift.

Benefits

• Pension plan or 401(k) salary match provided by NITA at no cost to you
• 401(k) and/or 457 plan options
• Hybrid work environment and flexible work schedules
• Transit benefits to support your commute
• Twelve paid holidays and one floating holiday
• Competitive personal leave package
• Parental leave
• Medical, Dental, Vision, Life, and AD&D Insurance; Pet Insurance
• Flexible Spending Account
• Tuition reimbursement
• Gym membership discount
• Public Service Loan Forgiveness (PSLF) eligibility
• Employee Assistance Program

Pay

A Division Manager role typically offers salaries near $123,000; a Manager tier typically offers salaries near $99,825. NITA offers competitive salaries with the possibility of a higher offer for highly qualified candidates. The final classification and salary will be based on the selected candidate’s demonstrated experience and qualifications.